L'Ouest Hotel

The location of the hotel was very nice! Comfortable and not too noisy, even though the train station was close by. The staffs were always smiling and kind. Thanks to this hotel, my trip to France was even more enjoyable. I would definitely stay here again!

We travel frequently as a family (of 3), and I usually look for modest suites (one bedroom + living rooom) so our daughter has a separate sleeping space. When I reserved this hotel, I triple-checked to make sure I had booked a suite fulfilling this. The website explicitly states "Suitable for three people, the suite includes a spacious bedroom, a living room and a very large bathroom." The confirmation email I received from the hotel stated the same. So you can imagine our surprise that upon check-in, we were given a triple room—one room with 2 beds! When we called down to reception to enquire, we were told that our expectations were wrong and there must be a translation error. (Their website and emails were both written in English so I don't see any translation errors on our part.) The woman at the front desk was extremely rude, could not concede that they grossly mismarketed their offerings, and did not offer any solutions, such as an additional single so we had another space. She did, however, suggest that we could move hotels and she would (so kindly) refund our money. Clearly, business and customer satisfaction are not priorities here. It's unfortunate, because the other staff were so kind! We have stayed at other nice hotels with appropriately marketed suites in the surrounding area. I will simply book those other properties next time, and avoid this hotel.

Hotel is well located next to st lazare where plenty of metro lines and buses pass by. It’s also on a walking distance from opera and the shopping malls. I do recommend

Nice hospitality and services. Whatever we needed they were there for us anytime. The room was clean and comfortable and near everything.

The hotel was nice. It is in a perfect location, you can reach it directly from the airport via metro 14, it is very well served by means of transport.