Hôtel Résidence Quintinie Square

I should have known something was off when the room didn't have any curtains, and no one seemed to know where they had gone, but I stayed in the room anyway. Two days later I woke up to bites on my fingers and neck. Flipping my pillow over, I was greeted by a bed bug. Unfortunately, I now know I'm one of those people who have severe reactions to these bug bites. I had to go to the doctor once I was back stateside because of the severity of the bites. This coupled with throwing away my suitcase and other items that are notorious for bringing back the bugs, paying to professionally clean my clothes, permanent scars on my arms and upper torso, and Sonder has barely been responsive about compensation. I have sent several emails and gotten little response. When I called Sonder, it was clear they didn't even have any of the photographic or video evidence I sent to them on file. I do not feel Sonder took this situation seriously, and I will never stay at a Sonder again because of their low standards and poor customer service.

My husband and I had a wonderful stay in one of the studios. It was a very spacious room with a kitchenette and a large bathroom. The bed was extremely comfortable. The location was perfect with several supermarkets and boulangeries pâtisseries nearby as well as other shops. At least 3 métro stations were within 5 to 10 minutes walk. We would highly recommend Sonder Quintinie!

We had a very disappointing check in experience which soured our entire stay. The website mentions that luggage storage is available but what they neglect to mention is that there is space for about six bags which means that they storage becomes full vert quickly. We arrived at about 1:30 pm and luggage storage was full and there was no staff on site (heads up - front desk staff is only on site from 3:30 pm - 8 am). We had been travelling overnight and were exhausted. We chatted in over the app and called the phone number and the only solution we were offered was to walk (with our bags) 20 minutes away and pay to store them at a different location. Or we could wait in the lobby (the lobby is, essentially, a hallway with two wooden chairs). This was a disappointing start to a very important and special trip. Aside from the check in experience, here are the pros and cons... Pros - The rooms have been recently redone and are very clean and modern - The beds are comfortable (although very firm) - The fridge in the kitchenette was a good size - It is located in a nice, quiet neighbourhood Cons - The showers are very small - it was difficult to raise my arms to wash my hair - There were not enough outlets in the room to charge mobile devices - There is no where to unpack your clothes (no dresser) - There was no elevator to our rooms so we had to lug our bags up the stairs - Housekeeping is an extra expense (25 euros/day) Basically, our experience with Sonder is that they are trying to be a hotel/Air BnB hybrid. The hands off check in experience (similar to what you get at an Air BnB) made it feel very impersonal and didn't make us feel like valued guests. We also reached out to the hotel after returning home and were basically told 'We're sorry about your experience...we hope to host you again to show you a better experience." ＜- This is an excellent example of their level of service, they're very polite and courteous but offer no real solutions or guest service recovery efforts.