Maison Souquet, Hotel & Spa

First, the good: the aesthetic of the hotel is exceptional, especially the lobby and the bar. You receive a personalised welcome including a history of the hotel. The rooms are super quiet and dark at night and you'll for sure get a good sleep. The bad: the rooms are very small and the one we got (Rose) was a disappointment compared to the photos. The room lacked basic amenities like tea and coffee which you get in even the most low budget hotels, and when the front desk was called to ask about this, we were offered tea brought to the room, but then charged 20 euros (we got this removed from the bill of course, but this should not have happened to begin with). The service was very slow during our stay, both the check-in but also the breakfast. It felt like it was understaffed, even though at breakfast it was only around half full at the time. In general, the service level attempts to be more personal to justify its 5 star rating, but clearly more staff are needed to pull this off properly. The spa was too cold to enjoy. I would not stay again, but would consider visiting the bar to enjoy the unique atmosphere.

很棒，下樓就是紅磨坊，看演出很方便，負一層有一個水療，是預約的，小泳池很漂亮

I really wish I could write a glowing review for this hotel, but sadly that was not our experience. I’ve wanted to stay at Maison Souquet for many years, and our honeymoon seemed like the perfect time for such a beautiful hotel and high price point. I made the booking many months in advance, mentioning that it was both our honeymoon and my birthday during our stay. I had unfortunately suffered a spinal injury, meaning I was on crutches for the duration, and therefore we spent most of our time at the hotel. The service was really disappointing. At no point did anyone acknowledge we were on honeymoon, and when my husband asked the concierge for restaurant suggestions for my birthday meal, he promised to have a chat but then never got in touch, and was off duty for the next four days… We were interrupted twice while using the private “spa”, and after returning to our room, received a phone call asking if we were ready to use the spa?! By the same person who escorted us down there an hour before... We received turndown service one evening out of four, which is bizarre, and also meant we didn’t have a breakfast request menu. One day after having breakfast in our room, the dirty tray was left outside the door for a full 24 hours, despite the room being cleaned in that time. No tea or coffee facilities in the suite, and we only received bottled water when we called reception. The TV was also broken and never fixed, despite us asking them and being assured it would be sorted. The service was very haphazard, polite but uninterested, and not at all what should be considered a 5 star experience. The concierge who took over from the first one was sweet but very young, and couldn’t give us any advice or suggestions. We booked a suite and it was spacious and beautifully decorated, but also in need of some updating and touch ups to paintwork etc. Comfortable bed, quiet room and location. Breakfast was good but only because it was included - would be vastly overpriced otherwise. The rest of the hotel is also beautifully decorated, especially the lounge, but the decor really doesn’t make up for the below-par service. I’m just so sad to have had such a disappointing stay in a hotel I’ve been looking forward to staying in for many years. Having stayed in plenty of 5 star hotels over the years, Maison Souquet doesn’t even come close and is all style over service and substance. Unfortunately we won’t return and I can’t recommend it, other than a drink at the cocktail bar.