Hoteles Courtyard en Paramus

Hard pass. I have stayed here twice -- in June 2021 and December 2022 -- with both trips one night to visit friends in the area. The first trip was fine so I rebooked for the second trip. Oh man, do I regret that -- somehow the service took a nose dive. I am a Gold Elite member and frequent traveler having stayed at a variety of hotels under the Marriott umbrella over the years. Using the Bonvoy app, I booked the 'Discover Paramus' rate which explicitly includes a 3pm checkout. The day of checkout the housekeeping staff stopped by just before 12 pm to see if we'd left yet. I advised them that we had a 3pm checkout. Around 2pm, a member of the front desk staff, Abigail, aggressively banged on our door. When I opened the door and politely informed her that we had a 3pm checkout, she berated us for not communicating that to the front desk staff. She further stated multiple times that we would incur additional charges for staying beyond noon. I found this confusing given the specific rate we booked and explained 1) the rate details and 2) that I had elite status. She told me that at most I could get a 2pm check out based on my elite status but I had failed to request that. I then showed her the rate details on the app. After I showed her the rate details, she then said she'd have to speak to her manager but my question: speak to the manager about what? Marriott offers that specific rate through its app that requires an additional cost to secure late checkout without an indication that any further action is required by the guest. I then spoke to the manager David who advised that it is not a common rate people book and he agreed to honor the rate. But I found the experience confounding at best and extremely unprofessional. After we clarified the situation, housekeeping staff returned again at 2.30pm to see if we had left. By then, I'd had enough. They need to fix their systems and retrain staff on hospitality rather than assuming guests are overstaying their checkout time. The room was also not the cleanest -- dust on the light fixtures and electrical outlets. Room needs updating as it's a bit tired.