The View Lugano

Botellas de agua no renovadas todos los días Calzador roto, retirado pero no reemplazado No hay crema para la máquina de café de la habitación: ve y llévala tú mismo a la habitación ¿Desayuno a partir de las 7 am? Llegamos a las 7:30 am, cuando nos fuimos a las 8 am el buffet no estaba completamente lleno ＞ 1000 CHF por noche, incluido el desayuno: ¡PERO UNO TIENE QUE PAGAR POR ALGUNOS HUEVOS 20 CHF! (como Benedict, etc.) La piscina es muy minimalista y también lo es el spa. Sin embargo, los masajes son excelentes El personal del garaje es excelente, aunque una botella de agua ofrecida al irse no sería mucho pedir. Al hacer el check out, 2 en lugar de 1 botella robadas del minibar en la factura. En general, lo siento, a pesar de la excelente habitación y la vista perfecta, no más. Precios de 5 estrellas con servicios de 2 estrellas

I frankly hate this hotel. No one should ever stay here. One of the worst hotels I have ever stayed at. This hotel is a medium-quality AirBNB in all aspects by the name. This hotel would be overpriced at $300 and my room was $1500 per night. You enter in a dark parking garage - it is scary and I was confused we were at the wrong place. No one parks your car or takes your bags. The hotel hallways are dark and very stuffy and frankly scary. My college dorm was much nicer. The room furniture is gross and old and marked up with wear and tear. The "view" from the room is just bad - you have like a view of the roof below and there are big trees blocking the view of the lake. You'd have a much better view from any of the hotels in town. The room itself has so many issues. Worst is the bed, which is frumpy and uncomfortable and I slept terribly. Pillows are awful too, and the blanket feels lumpy and disgusting. The lights are automatic in the sink and bathroom, so when you get up at night these awful florescent lights come on and wake up your partner and keep you awake. There is a step up to the bathroom sink that I plowed into with my right foot during the night. Insane, dangerous design. The sink turns on with these like metal knobs that you turn which are disgusting, just awful. The room service is horrible. We ordered fish, shrimp, veggies on the first night and it was barely edible. The shrimp was disgusting - like an amateur boiled the fish and set them down on some salt. Horrific meal. Easily the worst room service meal I have ever eaten and it was very expensive. The biggest issues is the inconvenient location. Even if this was a good hotel, it's impossible to get to town. Every other hotel in Lugano is amazing because you can walk to cafes or the lake or the park. But at The View you are isolated in a cave up the mountain, truly awful. This is maybe the most disappointing hotel I have ever stayed at. I hated it. The "Small Luxury Hotels" of the world brand should remove this hotel as soon as possible as it is doing damage to their reputation.

We would like to say a special thank you to Marina, Gock(?) Davide and Christyna at the front desk. They were very, very helpful arranging or helping us with travel arrangements. The spa was very, very good and all of the facilities at the luxury hotel were extremely good. We were fortunate enough to get upgraded, and the view from our balcony across the lake was spectacular. The mountains, the scenery. Everything was very, very beautiful except for the rain.

Impressive This was my first stay since having inly stayed at Villa Castagnola a few times when in Lugano. The rooms are fantastic, view amazing, great room service (had breakfast twice), and the Michelin 1 star was a considerable gastronomic experience.

This was simply an excellent stay! The junior suites are incredible with the view of Lugano living up to the name of the hotel. The balcony was spacious and having complimentary breakfast room service was excellent. The staff were so incredibly friendly, personable, and helpful. The complimentary electric Smart cars for getting around town were also an incredible boon.