The View Lugano

Water bottles not renewed every day Broken shoehorn taken away but not replaced No creme for the in-room coffee machine - go and carry it yourself up to the room Breakfast from 7am? We came at 7.30am, by the time we left at 8am the buffet was not completely filled up ＞ 1000CHF per night including breakfast: BUT ONE HAVE TO PAY FOR SOME EGGS 20 CHF!! (like benedict etc.) Pool is very minimalistic and so is the spa. However, massages are superb Staff in the garage is excellent, although a bottle of water offered while leaving wouldn't be much of an ask. While checking out 2 instead of 1 bottle taken from the minibar on the bill. Overall - sorry, despite the excellent room and the perfect view - no more. 5 star prices with 2 star services

I had a wonderful experience at The View Lugano Spa with Monica. The atmosphere was calm and relaxing from the start. My massage was fantastic—she has a great technique that melts away tension while keeping you completely comfortable. The facial afterward was just as amazing, with high-quality products that left my skin glowing. Monica is skilled, attentive, and makes the whole experience feel personalized. Highly recommend if you’re visiting Lugano!

What an amazing stay - from beginning to end, the entire staff, facility and location was top notch! I can’t say enough good things about The View Lugano. By far our favorite stay in many, many years.

I frankly hate this hotel. No one should ever stay here. One of the worst hotels I have ever stayed at. This hotel is a medium-quality AirBNB in all aspects by the name. This hotel would be overpriced at $300 and my room was $1500 per night. You enter in a dark parking garage - it is scary and I was confused we were at the wrong place. No one parks your car or takes your bags. The hotel hallways are dark and very stuffy and frankly scary. My college dorm was much nicer. The room furniture is gross and old and marked up with wear and tear. The "view" from the room is just bad - you have like a view of the roof below and there are big trees blocking the view of the lake. You'd have a much better view from any of the hotels in town. The room itself has so many issues. Worst is the bed, which is frumpy and uncomfortable and I slept terribly. Pillows are awful too, and the blanket feels lumpy and disgusting. The lights are automatic in the sink and bathroom, so when you get up at night these awful florescent lights come on and wake up your partner and keep you awake. There is a step up to the bathroom sink that I plowed into with my right foot during the night. Insane, dangerous design. The sink turns on with these like metal knobs that you turn which are disgusting, just awful. The room service is horrible. We ordered fish, shrimp, veggies on the first night and it was barely edible. The shrimp was disgusting - like an amateur boiled the fish and set them down on some salt. Horrific meal. Easily the worst room service meal I have ever eaten and it was very expensive. The biggest issues is the inconvenient location. Even if this was a good hotel, it's impossible to get to town. Every other hotel in Lugano is amazing because you can walk to cafes or the lake or the park. But at The View you are isolated in a cave up the mountain, truly awful. This is maybe the most disappointing hotel I have ever stayed at. I hated it. The "Small Luxury Hotels" of the world brand should remove this hotel as soon as possible as it is doing damage to their reputation.

Easily one of the most incredible hotel experiences I’ve ever had! Expensive, yes, worth it, absolutely! We arrived from Milan a lot earlier than the check in window, and they offered to hold our bags, gave us an tour of all of the amenities the hotel had to offer, and give us a complimentary car to drive ourselves to the city center while we waited for our room. After driving back from the city center and turning the car back in, we were showed our room and left with chocolates and wine while they brought up our bags. The in-hotel restaurant was open for lunch so we grabbed a bite to eat while we enjoyed the incredible view of Lugano lake. I can go on and on about this hotel but, if you have the money please make an effort to stay here and experience luxury in the way it’s meant to be enjoyed.