Candlewood Suites Panama City - Tyndall AFB by IHG

I stayed at this hotel recently and, while I understand it’s a new property, the experience was frustrating and poorly handled. There was no running water for two nights in a row, which meant no showers, no flushing toilets, and no ability to wash up after a long day. When I asked the front desk, they claimed the issue was due to the city—which may be true—but there was no notice, no updates, and no alternative accommodations or meaningful assistance provided. On top of that, my room key stopped working multiple times, and one night it took over 30 minutes to get back into my room after going to the front desk to have it reset. I understand that problems can arise, especially at a new hotel, but it’s the lack of communication and poor handling of the situation that left me disappointed. Upon checkout I complained about the problems and was promised a callback later that day. Two days later I received a call offering only 5,000 IHG points as compensation for two nights without water and extended lockouts felt like a minimal gesture. I truly hope they improve operations and communication moving forward—but I won’t be returning until they do.