Brick Palma - Turismo de Interior

Our delayed flight from Gatwick meant we arrived after the reception closed at 5pm. There had been good communication from the hotel by email and WhatsApp and we had been sent instructions for access if we arrived later than 5pm. These instructions worked fine but unfortunately the keys to both our rooms did not work and we had to call the emergency number for assistance; not what you want when you have been travelling all day. After this was rectified and we accessed our rooms we were quite surprised at how basic they were; bare concrete floors, a very unforgiving fluorescent strip light overhead, a mini fridge with two small bottles of water and no glasses to drink from [in our room], no mirror other than the one above the sink in the bathroom and towels which were clean but had the texture of rough sandpaper. On the plus side, the AC was very good and the beds were very comfortable. There is a lift to the upper floors which was very necessary as it was extremely hot and the stairs are too much if you have heavy bags to carry. After a full day out the next day, we returned to freshen up for the evening and AGAIN our room keys didn't work and, as it was after 5pm, we had the same situation as before, waiting for someone to come and fix the problem; very frustrating as it was over 30 degrees outside and we just wanted a shower. When we finally gained access to the rooms they had been made up but the towels were not replaced, neither was the water replaced in the fridge. I don't know if this is Brick policy but perhaps that is something that should be considered in future. Also, bring your own toiletries for the shower as the ones provided smelled awful. On the street below the hotel rooms, there is a very popular bar which we enjoyed very much. This bar doubles as the hotel reception. The bar staff were excellent and very friendly. The general location is very good for exploring Palma on foot and there are some really good places to eat a short walk from the hotel so we ate some excellent meals over the weekend we were in staying. So, overall, a great weekend in Palma but I can only rate the Brick rooms as average. My suggestion would be that perhaps the reception should be staffed at all times that there are guests staying - closing the reception at 5pm really isn't acceptable.

There’s a lot to like about this hotel. Very friendly and helpful staff. Good location. Nice room with comfortable bed and good shower. The luggage storage and shower facilities were very welcome as we had a late flight home on our last day. Unfortunately our room was directly above the extremely noisy bar. We knew there was a bar but assumed it was for the use of guests only, which was not the case, and it is open to all (despite notices on the tables outside to the contrary). We couldn’t even sit out on our balcony and hold a conversation due to the music, shouting, barking dogs and crying babies. The smoke fumes weren’t very pleasant either. When the outside space eventually closes the activity, including an inexplicable amount of furniture moving, continues indoors. Also tea making facilities would have been nice but not a major problem. All in all we wouldn’t return to this hotel as the noise kept us awake til after midnight during the week and after 2am at the weekend.

From the very helpful lady on reception when we arrived to the housekeeping staff we bumped into on the corridor one morning, everyone was cheerful and helpful. We took their recommendations for eating out which were first rate and although breakfast isn’t offered there is plenty of choice within a few minutes walk.

The location is great. The room is clean and the cleaner comes to clean the bathroom and change the towel every day. The wall are thin, we could hear every single word from the next door room. I would come again.