Princess Palm on the Beach

Main bed not clean Oven not clean Shower mouldy Venue unit could do with upgrade Beautiful position Good staff Lovely views Overpriced value for money Unfortunately cannot recommend especially at $500 a night and get charged $5 to borrow tennis rackets. Gym aircon not working and no sanitizer to wipe equipment

Firstly for the good: The grounds and site amenities of Princess Palms are immaculately kept and very relaxing, staff were friendly and the position cannot be beaten. The BAD: We stayed in apartment 7d which was dirty filthy as listed below, 1/ balcony doors and fly screens would not close properly 2/ carpet is extremely dirty 3/ kitchen bench seats dirty 4/ internet modem not working 5/ internet modem and phone covered in a layer of dust indicating they hadn’t been wiped in a long time 6/ balcony mirrors have seen better days and are severely weather damaged 7/ fridge main door would not close properly 8/ main bedroom pillows disintegrating 9/ balcony furniture cushions internals exposed and zipper broken 10/ kitchen bar lights, only 1 out of 3 working 11/ the dust on the fridge top is something to see! 12/ we had to fix the broken coffee Bodum to use it with the plunger lid internals not secured to the shaft 13/ lounge room cupboards do not close properly To top it off after all the above we decided to make some toasted sandwiches with the supplied sandwich maker only to find someone else’s flat bread still inside from how long ago we don’t know. This unit is a 1 star rating to be generous so it’s shameful the owners still rent it out and the body corporate of Princess Palms allowing it to happen. Only positive is the unit has a very comfortable lounge which was a plus.

Booked to stay through *********** to pay at venue, card was processed ahead of arrival which is a non issue however we were stranded in the floods in northern NSW. The priority was getting to safety, we contacted the hotel to let them know and were told they would call us before they closed. We called them to tell them we wouldn’t get across the border. We ended up being stranded surrounded by floods, so cancelled our booking. The hotel made some excuse about no longer refunding due to losing so much money during covid! While we are fortunate many don’t have homes to go home to we do, the offer of reallocating the dates is insufficient considering the payment terms were pay on arrival. The hidden cost of businesses treating consumers appalling during what are natural disasters is absurd. Right up and down the coast people are looking for places to stay and booking out accommodation places. This hotel literally took out the payment that would be much better allocated right now after this week. I’m disgusted at the treatment and more so the evoking of their so called payment terms and conditions which have since been changed on ***********!