The Breakers Palm Beach

Good staying experience, great hotel facilities for its reputation

值得長期保留的度假地選擇

**Buyer Beware. Would not recommend a trip to the Breakers anytime soon due to all the reasons below. Planned a 3 night girls’ trip for 3 of my friends and we had originally booked at the Four Seasons but I had us change to The Breakers last minute because I felt it would be a better stay; I could not regret that decision more!! Currently in the middle of a dispute with their billing team because of incorrect credit card charges. The cherry on top of this disastrous trip was their customer service rep using profanity on the phone with my friend today when she called for info on the charges. We were also promised a credit that we have yet to receive. To say the Breakers has gone downhill is putting it lightly. Incredibly disappointing. - The Construction was very underplayed - it’s in the main lobby (where the courtyard sits), at the main pool (Beach Bar restaurant) and at the beach. When you’re sitting at the pool you hear sledge hammering and there’s huge crane where they’re dredging the seawall and it’s loud! (Also, no food service at the pool). -The water was turned off at 11 pm one of the nights we stayed (off from 11p-5am). We were alerted to it by a note under our door that day. The next morning for at least 30 minutes, the water was brown coming out of the faucet. It stayed completely cloudy the next 2 days of our stay. Was like that when we left. Breakers staff was made aware and did not care. I have pictures/video. -The lobby area smells moldy; probably due to construction throughout. It’s very dark and dusty. - Incredibly poor service at all restaurants/bars. The Staff were continually rude and behaved like even the ask for a simple water refill was them doing us a huge favor. Eye rolls and snippy responses were the norm. This is so disappointing because The Breakers used to be the epitome of high quality customer service. - The cleaning team broke my friend’s phone charger and moved all our stuff (clothes, suitcases) around one night while we were out. They put my wet bathing suit into my suitcase and closed it; very odd. - My friend and I went to the gym at 8am for a Pilates class that was on the website, digital marquis, and paper schedule only to be told that the Pilates instructor is out on leave (had been for over a week) and they forgot to update the schedule. We were told we could “go jump into that class outside, but not sure what it is!” by one of the helpful gym attendants. Again, just highlighting the lackluster customer service. All in all, very disappointing stay. I understand these are minute inconveniences in comparison to the overall state of the world, but when you pay for a specific brand of service experience you expect (and should receive) a high quality experience in return. I feel awful having planned this trip for my friends. People work hard for their discretionary income and stepping away from the office is difficult; I would highly suggest spending your money and valued time elsewhere.