La Marsa Vacances

The location and views are very pretty, size of rooms are great! We came before June 1st and nothing was open- no bar, lunch or dinner. they were hammering and sawing all day long and none of the property amenities were available except the pool- which was only open til 5pm and we had to pay for beach towels.

The rooms above reception have been renovated. However the bungalows have not. They are in desperate need of an update. The hotel is at least fifteen minutes walk from Mondello beach. It has free and secure parking and a laundry which is a positive. There's a beach and deck chairs included but you need to go down a ladder to enter the water and you won't be able to touch the bottom so you need to be a confident swimmer. There's a pool and tennis court. Beach towels and a pool cap will cost you extra each day. There's a fabulous market / deli across the road if you're on a budget. Judith was the best employee we encountered. She helped us immensely with good tips on navigating Palermo and Cefalu. It's a great spot to take a break in between tours for a rest. Breakfast was ok as well.

During my recent stay at this hotel, I noticed several noteworthy aspects. Among them, Ivan and Antonio, the receptionists in the hotel, stood out. On various occasions, Ivan and Antonio were available and ready to solve any problem with efficiency and courtesy. Their presence was a cornerstone, especially considering the difficulties encountered with the rest of the staff. Unfortunately, the quality of service provided by their colleagues leaves much to be desired. Often indifferent attitude led to issues that could have easily been avoided with a bit more attention and effort on their part. A particularly critical aspect concerns the restaurant staff. Their unwelcoming and uncooperative attitudes towards guests were a constant during my stay, compromising the overall experience. Despite this, Ivan and Antonio were always willing to step in to improve the situation and ensure a more pleasant stay. Change your attitude or change job. Most of the waiters don't even speak or understand english, they are always speaking to eachother with a small ear bud, even when they take your order.. I would like to commend the cleaning service, which was generally excellent. The housekeeping staff was very courteous and performed their duties impeccably. However, there were a few minor inconveniences: there were often loud noises in the corridors early in the morning, which disturbed my rest. and a few ants on my bed.. Additionally, the towels were not inexplicably changed daily, which is a detail that needs attention. Although the room was clean, I noticed that the sheets had some stains, which is unacceptable for a hotel of this caliber. Unfortunately, the breakfast area was dusty, in contrast to the excellent cleanliness of the room. Regarding security, it makes no sense that the key card allows access through the front door but does not ensure the back door can be securely locked. Additionally, the safe with the metal key was difficult to lock, making the system impractical and insecure. Another point of dissatisfaction was the lack of additional services available at the time of booking. I would have liked to have a bouquet of flowers to celebrate our wedding anniversary, but there were no such options. At least there was a bottle of water in the fridge. We also wanted a room service for dinner which is pretty a must for a 4 stars hotel, which unfortunately could not have. (restaurant guys didn't even want to sell us water...) A further negative aspect was the behavior of the beachside staff. The rules about bringing food and drinks beyond the gate to the beach were not enforced. We were given a cabin to use while waiting for our room to be ready, but the area had a dreadful tavern-like/punk-night club atmosphere, with people taking beers out of their backpacks. When my son entered with an ice cream, he was violently scolded by a staff member in a blue shirt. In conclusion, although the overall service requires significant improvements, Ivan, Antoni

Very nice holiday After checking reviews of this place I was a bit worried but overall we did enjoy our stay. We are family of 4 and stayed 7 nights in bungalow. Accommodation was spacious and clean however very outdated. AC only in the bedroom so kids who were sleeping in living/dining area complained of a heat. This is a sport complex which is available to the public so at the weekends quite busy. But plenty of sun beds so no issue with finding a spot. Big swimming pool, however swimming cups are necessary. (Can be bought at reception) Beach is rocky which we actually liked. There is a sandy beach 15 min walk but it is very busy. Breakfast was very good, plenty of choices. Reception staff very nice with excellent English. There is a restaurant in the complex. we only tried pizza there which was nice. Free parking and possibility to use tennis courts without extra charge.

Check in 3pm and Check out time is 10am. This is so bad, normally should be 12 to 2pm. Because of the restaurant that is open in the courtyard of the hotel at night from 7:30 in the evening until night, it is not possible to be comfortable in the hotel and the hotel area is practically closed after 7. But the rooms are very clean and nice. And the sea and mountain view is great. The hotel restaurant offers many good tasting dishes for lunch time

Couldn’t believe we have been rejected to stay in hotel area for couple hours, after check out 10am receptionists ask us to leave, or pay to stay couple hours.