Palau Green Village

We spent a week at Palau Green Village as a family with one 4-year-old. We loved the location of this residence and the overall ambience. The sand/pebbles beach was just a 2 minute walk through a cute pine forest away. Also, the residence has a nice café/bar with excellent drinks (we got a Sardinian style Gin Tonic with herbs- it was amazing!) and the staff was very friendly and helpful. The pool was in the center of our apartment complex.The apartment itself is well-equipped and it was clean. However, (and this is why I give 4 stars), we found the communication of what was expected of guests should be improved. A couple of things: 1.) we booked through a third party which had some information differently than their policy. For instance, we were told check-out is at 10 AM but when we arrived they told us check out is at 9 am. Also, certain fees were not disclosed to us ahead of time. We needed to give a 100€ security deposit in cash only. It’s the hotel’s responsibility to regularly update their website and partner information to make sure the information is accurate. It seemed a bit sketchy at first. 2.) There is a hefty cleaning fee of $80, yet we were not told that we had to bring out our own trash at departure, let alone where to dispose it. Also, the kitchenette is not included in the cleaning fee. If the kitchenette seems dirty, they will take $50 from your security deposit. 3.) check-out is at 9 am sharp- but the reception does not open till 9 am (in our case it opened at 9:15 am. You need to be there to receive your security deposit back, so we couldn’t just leave the key in a key box. 4.) reception/café hours: the reception hours fit the overall Italian way of life, that is, they were closed between 1-4 pm, leaving their hours to 9am to 1 pm and 4pm to 8 pm. This is a bit tricky for travelers, especially since most flights from Olbia arrive in the early afternoon or late in the evening.

The only negative thing I can say about the hotel is that the price that was announced on the Internet was not the real price for two nights, I was charged 80 euros for cleaning. I don't think it's fair not to announce the final price, pretty mean of you. When you go to the store to buy bread, the price is announced, and if you don't have the money, they won't give you bread, right? I don't like being cheated on this way. Hopefully more people will see my comment and consider if they want to book there . I would not recommend you to anyone. I feel sorry for the staff working there, they are very nice and the bosses are crooks.

The initial price seen on the website seemed good but before even seeing the room, we started getting charged extras: some of the extras didn’t even have used and they just told us to pay them without giving us any reason. Towels were not included, we had to pay an additional 10€ for them. There was no dishwasher and almost no soap to clean the plates with. The sofa bed was terrible and bent upwards, making you feel like your upside down. Overpriced, bad value .

The positive first: the garden area was well-kept and the morning croissants in the café very tasty. The rest has a lot of room for improvement. The apartment was not very clean when we arrived, there was dirt everywhere in the corners and the balcony was completely dirty. There was only a broom with which you could sweep the floor and a bucket to mop. You could not even borrow a vacuum cleaner. The slatted frame of the extra bed broke down and was inadequately cobbled together on request. The following day the slat broke out again. Overall, the furnishings of the apartment are in a deplorable state and damages are only makeshift repairs. The billing of the booked services is unnecessarily complicated, as there is apparently no access to the online booking on site. So you have to clarify every single booked item again on site and check extra, which is annoying. Overall, the price-performance ratio is not justified.

Stayed 4 nights early April and was very happy with the service, apartment value, locality and especially value for money. We got upgraded free of charge to a bigger apartment than I had booked, Hired bikes for free for a day. Comfy beds, including a sofa bed. Clean apartment. Quiet location, no sea views but 2 minutes walk through the woods to beautiful beaches. Very pleasant and helpful staff. Great stay overall.