Hotel Capo d'Orso Thalasso & SPA

Amazing views and cozy environment. Staff very friendly, a special thank to Komal and Soufiane for their dedication and fantastic work However restaurants may need a little extra efforts, specially Paguro. We had dinner and we were disappointed with quality of food but also witnessed smthg strange.. a very loud fight at the kitchen that the staff tried to do their best to hide. The floating restaurant was exceptional both in terms of views and quality Beside that we had a lovely stay and we would consider coming back.

Upon arriving at Hotel Capo d’Orso, the experience initially appeared promising. As a “Leading Hotel of the World,” they welcomed us with champagne and cold iced tea, creating a pleasant atmosphere. We were seated on the patio for the check-in process, where we overheard other families expressing concerns over not receiving guaranteed rooms they'd booked in advance. During check-in, an attendant approached us requesting our passports, leaving us hopeful for a quick and smooth process. Shortly thereafter, another attendant came by, stating there was an issue with our presence at the hotel and inquiring where we would all be staying. This left us baffled, as we couldn't understand what he was referring to. We promptly informed him of our reservation for the “Family Suite.” Despite the suite having ample room—with a king bed, sofa bed, and a separate room containing two twin beds—the hotel claimed our family couldn’t stay there. That is more than enough space to sleep a family. They further suggested adjusting our stay by booking additional rooms for $11,000—a price clearly meant to exploit guests during check-in. It was clear we weren’t alone in the challenges of checking in at this hotel. Our previous two nights at the splendid Sardinian-Hotel La BITTA had been perfect, where the beach, rooms, and service exceeded all expectations. Our family was treated with respect and our children complimented on their manners and respect. In stark contrast, Hotel Capo d’Orso failed to honor our reservation, keeping our deposit and leaving us scrambling for alternate accommodations at the last minute, resulting in thousands of dollars/euros spent unnecessarily. If you’re planning a visit to Sardinia or Italy, steer clear of Hotel Capo d’Orso and any establishments owned by Delphina Hotel & Resorts. Our experience featured the worst service we’ve ever encountered. Do Not Stay Here!!!