Park Hotel & Spa Cala Di Lepre

Had a two night stay here while in Sardinia and doing activities in Palau, when we told when booking it was a wedding anniversary they kindly upgraded to a sea view room and left a bottle of wine and fruits with a special note in the room. The breakfast was freshly cooked and the buffet had a super choice with quality food not usually going in buffets. The staff were nice and friendly also.

First and last impressions count for a lot and the staff at Reception have created a bad experience at what would otherwise have been a very desirable location. Their initial greeting was lack lustre and their attitude on departure deplorable. Having been unable to offer a late check-out (which we understood and have no issue with) they offered the use of a room in order to shower prior to being transferred to the air-port. The time was agreed with over 24 hours notice but when it came to it they did not deliver, using various delaying tactics until we had no other option but to use the public toilets. Had they said from the outset there would be no facilities available we could have made alternative arrangements. In the end their unhelpful approach to what should be an entry level industry standard practice left an unfortunate final impression that the reception staff at the Hotel Cala Di Lepre care little for the comfort of their clients or that their lasting reputation will be one of cavalier indifference. This is a shame because the rest of the hotel experience was quite positive. Food choice was excellent, pools and other facilities well maintained and the location idyllic. All other staff were friendly and had a positive attitude and the life-guards in particular were alert, attentive and helpful. The payment system of using a dedicated hotel payment card was a good idea as well; removing any concerns about payment security and was very efficient.