Jurate N
27 de diciembre de 2023
One of the worst and disappointing experiences. This hotel deserves a maximum of 3 star rating, although it is titled as one of the most luxurious hotels. The price-quality ratio is tragic. We left before we even spent the entire time that we booked and for which we paid. Unclean rooms, dirty sofas, chairs, carpets. Even nasal secretion were taped on the wall by the bed. The spa area, saunas, especially the jacuzzi, is dirty, wrinkled, and tanned. Jacuzzi had unclean water. We got food poisoning at the Hotels Restaurant (took oysters). The food is not worth the high prices, especially when it comes cold. Upon departure, all complaints were placed at the reception, whose employee apologized and promised that the hotel manager will contact us due to such an unpleasant experience and that the money will be refunded for the days we paid but didn’t stayed at the hotel. Unfortunately, neither a call or refund were received.
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