Usuario invitado
1 de marzo de 2024
This hotel needs to seriously rethink itself, at least as as far as my experience is concerned. We had a six day stay, half board in a second floor room with a private pool. It certainly looks good on the outside and the pools and beach are wonderful, but… The pool is a gimmick, maybe fun for kids to splash around in but far to small for use by adults. The hotel decided to do some work on the roof over the terrace and pool while I was enjoying my book seated on the terrace. I had to flee as it rained muck and water from the intervention rendering the terrace and the pool unusable. I expected these to be cleaned once they had finished, but this did not happen and needed a trip to the front desk to resolve. The roof still leaks when it rains, so the terrace is basically unusable. In fact with one downpour the room was almost flooded as the drain was blocked and the water accumulated. Next day, the pool was still dirty. Then the air conditioning in our room decided to malfunction, very likely due to the episode of the previous day, pouring water over our open suitcase just underneath. OK, my fault for leaving it there, but we had to go find housekeeping and maintenance guy to fix and clean. The room itself while spacious, is not aging well. But while I have to admit, these are not daily occurrences, its pretty annoying especially when no apology was forthcoming. More frequent issues relate to the quasi inexistant internet, which when it did function was certainly not high speed. Also, the meals while adequate were not particularly appealing or varied. That said, we thoroughly enjoyed our grilled seafood platter for lunch, which of course was outside our meal plan. The housekeeping and bar staff are all very pleasant but have a tendency to forget things. The nightly turn down service with the anti mosquito spray showed up too late for us each night, While the beach is a short walk away from the hotel, the path is littered with rubbish and shards from broken bottles. It must be said this land is not actually owned by the hotel, but it has to be crossed and best not bare footed. My last gripe relates to the 5% surcharge that they impose for payment by credit card…
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