The Nest Boutique Resort

First if you take a shower in the room the water comes out side the toilet and it reaches to your bed and no one cleans you clean it alone and the hole toilet gets folded Regarding the way of communication with the reception there is no phone in the room and you need to go to them example I went at 9 pm I needed a taxi no one was there and I went to the hotel next to me and they ordered one The fridge in the room don’t work it’s plugged in and like a decoration heater to be honest There is no garbage in the room you need to create your own garbage like a bag There is dogs in general in the Country and most hotels have them roaming around but the issue her they have there own and the dog that they have is a Great Dan and is ferocious and he go and runs after people you even can’t have a normal breakfast

I never experienced such horrible service. The manager Pocky is so so disrespectful and rude. I cannot imagine how the owner trusted the place to her. My 3 friends and myself booked 2 rooms and stayed 5 nights in total. Just to give you an overview of our experience: 1. We had to beg every day for clean bath and beach towels. The towels we received were either soaked wet or full of stains. 2. The first day there was one staff member j*rking himself at the beach. 3. The hotel was empty, there was no staff to be found, we always had to chase them or whatsapp. 4. We had only for 1 morning breakfast, we ordered at 7.45 and they told us breakfast is closing in 15 minutes, while we were waiting for the staff to order breakfast since 6.30 am. Regardless the breakfast was horrible and smelling very bad. And last but not least the bathroom was flooded every day. This is just a few of our comments to sum up our full experience. When we addressed our concerns to the manager she was so defensive and put the blame on “it is low season”, “this is Africa” and “you shouldn’t expect too much from African countries”. At some point we said, if we don’t get clean towels, you will not get the hotel money as this is a basic necessity. And voila she threatened us with local authorities. Missing the point of us desperately needing clean towels. Even tho the last dat we asked for late check out which she granted after all arguing and addressing this complains, she said not to expect clean towels. See attached screenshots.