Hotel Mount View

Extremely Disappointing Stay – Not Worth We were allotted this hotel as part of our Kashmir package booked through MakeMyTrip. To our surprise, it was listed as a 4-star hotel on their platform, whereas it’s rated as a 3-star elsewhere, including Google. When I raised this discrepancy with the MakeMyTrip tour coordinator, my concerns were brushed aside with empty assurances of a good experience. Unfortunately, the experience was far from pleasant. We arrived around 5 PM after a long day of travel only to find that our rooms were not ready. After waiting for them to be cleaned, we were given a room that felt poorly maintained and unwelcoming. Upon raising our concerns, we were moved to a different room, which seemed better—until we realized the carpet was damp, soaking through our socks. When we informed the front desk, we were told the carpets had been shampooed that morning and advised to run the heater for 30 minutes to dry it. Even after 4 hours, the floor remained wet. Maintenance staff initially denied the issue, but it took a demonstration using tissue paper to convince the manager. As there were no alternative rooms available, we were simply told to "compromise." Beyond the carpet issue, the overall condition of the hotel is subpar and certainly doesn’t live up to any 4-star standards. Open wires, uncovered electrical points, broken doors, and unfinished wardrobes all added to the poor impression. I’ve attached photos to show the reality. ( The pics with wooden flooring are from the first room and the others from the second room with carpet flooring) It makes one wonder if MakeMyTrip has some sort of arrangement with this hotel, as they continued to allocate it to us despite our concerns—an experience that felt more like customer exploitation than genuine service. The only redeeming aspect of this property is the scenic view it offers, but sadly, that alone cannot make up for such a disappointing stay.

Staff were not cooperative. No light after power cut. No central heater was on. Pahalgam was closed and they took booking. We were into trap. Also we request to cancel as everything was closed there but they did not cancel. It is like dracula house. Pls do not ignore where review given is 1. Pls avoid.

Mountview at Pahalgam is an excellet abode to stay. The rooms are spacious and comfortable. The staff are friendly and extremely cooperative. The view from the room is highly scenic and pleasant.The food there is very delicious. We really enjoyed the stay there.

Service was poorest, room was not ready even at 5:30 pm. Secondary Rs. 20/- MRP of water bottle they are giving in Rs. 80/-

Room was excellent with nice river and mountain view. Food was also very tasty. Staff is also very cooperative.

The Suite Room Condition was pathetic, No Intercom Working, All Walls are water Speage, there is working going on next to room lot of Paint smell ***** with disturbance.