Hotel Abshar

Had some initial hiccups with the room allotted but the Manager Muneeb shifted us to a different room where things were much better. The staff are customer focused and helpful. Food quality and service is acceptable.

We were at the location on 2 Apr 23 and 3 Apr 23 as a part of group tour of Ajay Modi Tours Pvt Ltd. You will get feeling of “**********” when you checked in to this hotel. Even a ********** running by good trust is better than Abshar Hotel. They just are keeping central heating on for 2-3 hours in a day even if the temperature was around 5-6 degree. When I complained for heating they informed me that few hotels in pahalgam are not offering even heating blanket which we do provide to you so we will just keep central heating on for 2 hours at night post dinner. The blanket and mattresses are very dirty and having bad smells. The rooms and bathrooms are big but having clearing issues. The cupboards are not used from ages and not pest controlled yet. The entire property looks like hounded house which is not used by people frequently. There is no lift to go to first floor. There are just 2 staff members and 2 managers to look after the property. I suspect that the same staff is also looking after kitchen in back end. We have not used services of restaurants as it was managed by our tour operator Ajay Modi Tours Pvt Ltd. The property can maintained properly by recruiting few more staff members but looks like the management is just focusing on keeping the running cost low by keeping less staff members who can do multi tasking in housekeeping, restaurants and front desk etc. The hotel needs to work lot on cleanliness of the property and hygiene standards of the blankets and mattresses by doing proper maintenance of the property and needs to do proper pest control of the wooden furniture in order remove bad smell from cupboards and drawers located inside the room.