Aria Claros Beach & Spa Resort – All Inclusive 24H

Stayed here July 2024, RESORT - First of all the resort is lovely itself but I’d say it was abit dated neither the less nice to look at and fairly clean around the resort etc. downfall is the resort is set on a hill so please beware of all the uphill walking from hotel/ pools/ rooms. I honestly felt I had booked in for a week at a boot camp, as I had 2 kids in pushchairs, they do offer a golf buggy service to and from hotel/rooms and there is a little Aria Claros minibus that goes to and from the hotel to pool area. All included so make use of these if needed. Kids loved the kids pool and the choice of chutes, older kids loved the bigger chutes. Kept them all entertained for hours. They also pulled out inflatables (goal shooting, small bouncy castle) one day which kept them amused for an hour or 2. All in all pools and chutes pretty much made up for the rest of holiday for us. Apartment/rooms - apartments for families are situated down the hill then up another hill from the hotel. Met with flights of stairs. Hard when you have 2 pushchairs needing to take up and down a few times a day. Rooms are basic. Sheets are old and can do with updating. Felt the balls of material on the sheets as they were fairly worn. We asked for another room as the stairs were too much to handle after tackling the steep paths from the pool area. But we’re told they were full and could not change us rooms. 3rd day in and my daughter had sat on the bed after coming up from the pool. She was still wet. My partner flipped the mattress to be greeting by a filthy underside infested with bugs at the top of the mattress. The mattress also appeared to be stained with mould.. You could see them crawling about with eggs next to them stuck in the grooves. My skin was crawling thinking me and my kids had slept in this. Went to reception who told us they would give us a new mattress. 30 minutes later someone showed up to clean the mattress. I refused and said I definitely wanted moved rooms now. They were accommodating to this and switched us rooms. Not what you want in the middle of the week with 4 children. I checked the new mattress but it was fine. Bonus was we got moved on to a ground level apartment. The mini bar in the room is very dated in both rooms we were in. It took 2 days from switch on to get cold and make anything in the fridge cold. Water was warm for 2 days before it began to cool. No soft drinks in the fridge just bottles of water each day. Sofa beds weren’t very comfy either for the kids. Rooms could really Do with some updating. FOOD- i am vegetarian and found it hard to find a good meal. There was plenty of salad type food but was crawling with flies. Flies were in almost every platter of food at the restaurant. On the eggs, on the meat. On the cheeses, in the salads, on the cakes … everything had flies landing all over it. Really off putting. Even the meat eaters I came with found it hard to find food worth filling their plate, Kids basically lived off c

Hotel from hell. We stayed for 7 days, room was missing a bed and caretaker had to get one from another room. We had a power cut the next day and lost all water in the bathroom. Sink, shower and toilet; called reception and it was on within a few mins, but when turned on all this brown water came out… The food halls were infested with flies, just sitting on every piece of food!!! The outside food huts were also infested with flies! Please do not book this hotel, it needs to be closed down. Environmental health needs to be called in for food hygiene and safety concerns before someone gets seriously ill. The rooms were freezing in the night and had to call reception for extra blankets as ac and heating not working The kitchen staff were rude, most just laugh at you while talking to their co workers, probably cause most had no choice but to eat the food. The wifi signal is very pool, not much to do. Hotel needs new management because to have it still running under these circumstances is diabolic. Please avoid at all cost!!! Not a five star, shouldn't even be open for business.