Premier Inn Oxford Cowley

The place is ok, it’s a bit far from the city center. Out if 10 I can give 7

A little odd layout. Three buildings which led to us walking quite a way to our room But the room was clean and tidy and comfortable. The receptionist was charming

I got flea bites during this stay. The cleanness needs to be improved immediately. I will submit a formal complaint for this. This is unacceptable. I never have this issue with premier Inn so this is the first time. It makes me thinking next time if I would choose premier inn again.

I stayed in a Premier Inn hotel in Canterbury 9th December and in Cowley, Oxford 10th December and the customer service could not have been more different. I always book when available premier plus rooms and in Canterbury the room was clean and warm with water bottles and chocolate. In Cowley the room was cold, not very clean without water or chocolates. I asked in Reception if they could provide some water and was told they had run out. Sorry was not mentioned. Also nobody wanted to find a solution which I offered such as getting water from the attached Beefeater restaurant which is linked to the hotel or buy water bottles for guests from the Tesco supermarket a few hundred metres away. I was told to drink the tap water which was warm. Have stayed in the Cowley hotel a number of times and have not enjoyed good service there. I shan’t stay in that particular hotel again until customer service improves.

Firstly there were real issues with cleanliness. Our room had a slug on the curtain, as well as hairballs left on the carpets and cobwebs on the ceiling. Before the 2nd night of our stay I asked at reception for our room to be cleaned, which I was assured it would be, and followed the instructions in the room to put the sign on the door that this had been requested, and leave all our towels in the shower to be replaced. However, when we returned late that night, firstly our key did not work to let us in, and when we fixed this at reception we returned to our room to find it had not been cleaned at all, and our towels were still in the shower where they had sat damp all day. There were also issues with staff friendliness, check-in felt quite hostile, and it was frustrating the length of the queues at 3pm because they had not been willing to get the queue moving a couple of minutes early. As well as this, I was disappointed that despite speaking with the hotel via email to double-check and reiterate a month in advance that I wanted a room with double bed and sofa bed, we arrived nevertheless to find no sofa bed.

I stay in premier inns virtually weekly because of work and I can say hand on heart this is one of the best - straight from the off Silva has been brilliant. The room is perfect & having a beefeater next door is a bonus. Totally recommend this hotel