Usuario invitado
13 de julio de 2022
We like the rooms at the Elms, and have stayed their numerous times. However, it's become impossible to get past the rudeness of some of the front desk employees. We have now observed this behavior on our last 2 stays, so I believe that this has become standard for the Elms. Front desk employees repeatedly gossip and complain about those staying at the hotel - while standing at the front desk, or within earshot of the entire lobby. When asked for additional towels to clean up the mess left from a broken toilet, the response was "sorry, there are only 3 towels allowed per room" (even though the room has 2 queens and a pullout). After guests request late checkout (standard in many hotels), some are arbitrarily charged a fee, some are not, some are told no, some are told yes, and the time varies widely. This is when the hotel is empty during the summer (but the Hampton is near full). When questioned regarding the Elms policy, the front desk is extremely rude. We will no longer be staying at the Elms. We like the rooms, but they really treat customers like garbage. As shown by the emptiness of the hotel, we aren't the only ones who are dissatisfied. Stay at the Hampton, or even a VRBO/AirBNB. The Elms is in need of some improvements.
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