Hampton Inn Ottumwa

The hotel was one of the better properties in the Ottumwa area. Rooms were clean and the stay was good.The staff were attentive. The hotel seemed empty, like because it was between Christmas and New Years Day

My Mom and I stayed here and few weeks back and woke up to cockroaches in the room (see pics). The front desk still charged me for the room! Hampton Inn has lost a loyal customer for life. I’ve never been treated more disrespectfully. Do yourself a favor and keep driving past this Hampton Inn!

The good: it’s a hotel room, with beds and a private bathroom. Rooms are fairly clean. Room #1 of the evening had crumbs and sticky on the chair, and I cleaned it. The elevator works. The bedding is typically Hampton Inn, but mattress is stained. The bad: Room # 1 smelled of very strong cigarette smoke. This is a non smoking hotel. Smoke seemed to be coming through bathroom vent, so I closed the door, and called front desk. Front desk offered a non preferred room (Hilton Diamond member) so I could change rather than addressing problem. The front desk staff came to the room, and admitted it was problematic. Second room had ripped blinds, so unable to achieve privacy, much less a dark sleeping environment. Was moved to a room where neighbors had TV on high volume past midnight. Walls are paper thin. Nice to have a room with a bed, would be even better if sleep was a possibility.

This is my second stay at this hotel and little things have annoyed me - the pool is closed due to maintenance, the ice machine on first floor in non-operational, a light is out in the bathroom, a sign welcoming HH guests (Diamond, Gold, Silver, etc) did not have my name (I'm at silver level). The hotel is close to Bridge View Center which is a convention/entertainment venue. Rooms are quiet, breakfast is normal fare - scrambled eggs, bacon, breakfast potatoes, toast, muffins, oatmeal, fruit, etc (no Belgian waffle maker). Although disappointed with some items, I will return should I attend an event at Bridge View Center.

Mixed reviews on this place as it was recommended by locals for my trip to town for work purposes but I would say it was just average. Desk in my room was sticky, shower was a bit dirty, and the knob fell off the dresser the second I touched it. Tv channels were terrible. Pool was closed. Lobby furniture was a bit worn. Seems outdated with minimal maintenance. No air conditioning in hallways. Breakfast was decent. Staff were very nice. Despite all of its blemishes, and definitely not your typical Hilton, I would stay again for a quick overnight stop.

We stayed at this hotel last night, and it was an odd experience. We were driving through Ottumwa in the morning and had a reservation there for that night, so I called ahead and asked if we could drop off our luggage to have it stored until we came back. To my surprise, the woman at the hotel I spoke with stated they did not have any place they could store our luggage! I did confirm that we would be there later in the day. When we arrived around 3 PM (with our luggage!), she could not make keys for our room or our daughter's room. She let us into our rooms and stated they would try to get us keys to our rooms. My daughter's room did not have a functioning main light bulb near the entrance. Later, she was able to get my dtr a room key, but we never got a room key to our room. We had to either leave it ajar, or have management go up to our 2nd floor room to let us in. I have never experienced this before. Also, I was informed my daughter's room light would be fixed in about 2 weeks. Eventually we were offered other rooms, but by then we were settled and decided not to move. The room itself was ok, breakfast was pretty good, staff were friendly. However, I wonder about whether management is doing what it needs to do to keep this place well-maintained. They knew we would be arriving about 4 hours early, and they could not put us in rooms that were in working order? The hotel had several floors, and there were about 10 cars in the parking lot. There must have been multiple open rooms. Where they all not working properly? If so, why not close the hotel until it has been renovated? I did NOT hate this place, but the issues above definitely posed problems.

You remember the opening lines of A Tale of Two Cities . . .it was the best of times, it was the worst of times. This was not the best, but neither was it the worst. Our room was quiet and clean, the staff were super nice and helpful. But the pigeons! Poop right at the front door. And the hotel overall seemed a bit tired and in need of updates. The lampshades in our room were full of holes, and sofa in the reception area looked worn and a bit raggedy. All of these cosmetic things could be addressed, But I'd give 5 stars to the staff for sure.

Stayed one night after going to the Tulip Festival. The room and hotel was clean, well kept. The staff was nice and helpful. Breakfast was fresh with several options. Access into the hospital was easy. Thanks for helping make happy memories.

Had a great stay in Ottumwa. Jessica at the front desk was amazing and helped us figure out how to solve a problem we were having with our car door. Really went above and beyond. Would recommend to anyone staying over in Ottumwa.