SureStay Hotel Ottawa

Real basic hotel, nothing to note really. Our room was huge though and the lady at the front desk was very helpful.

Great value!! Friendly staff, quiet, immaculate rooms and a good variety of breakfast options, including fresh decaffeinated coffee, which, unfortunately is hard to find when on the road. Great local restaurant nearby (Prime Time Grill)!! Would definitely stay again!!

The door to buy hotel room would not open and staff had to come down and open it from the outside. I was told by Staff it would not be repaired for several days and was not offered another room or a refund. I quickly realize by life was in danger staying here and transferred to another hotel even though I was in town for the death of a family member and was staying three days

Traveling home from vacation. Needed an overnight stop. Pleasantly surprised by cleanliness. Mattress seemed newish. Towels were old. Low water pressure. Luke warm water. But comfortable, safe accommodation

Felt like we were intruding! Never felt so unwelcome! Rooms have broken items, doors, out of plum! No

We have stayed at this place several times in the past couple of years. It started out as marginal and has continued to go downhill. Our last stay was in December 2023 and we will not be returning. It's just old, outdated, and dirty. It's cheap, but you get what you pay for. During our last stay we were awakened in the middle of the night by "late arrival" guests who appeared to be construction workers who were loud and disruptive. I thought they were going to break into our vehicle at one point. Don't bother with this place; it's the pits.

Our initial room smelled of smoke, was damp, bed was very noisy, the bathroom was so small, my husband hit his knee against the door, which just barely cleared the toilet and curtains/drapes were missing hooks, so they did not completely hung properly. I complained to the desk clerk and we were told that the hotel was sold out that night and that we could possibly be moved to another room the following day. The following day, we were moved to an "accessible" room which provided a larger bathroom and more comfortable bed. However, there wasn't anywhere to hang our clothes nor a place for our toiletries. That room also had curtains/drapes that were skewed and would not close properly. We informed the desk clerk, who didn't have any idea as to help us secure our privacy because "maintenance" was gone for the night. I asked her for some suggestions as to how to secure the curtains. She suggested a bread package tie. I tried that, but I couldn't reach the problem area. I went back to the desk clerk and asked if there was a step stool I could use. She told me no. So I then asked her if I could use one of the breakfast room chairs. She then called someone to get permission to allow me borrow the chair. She told me I could use the chair but that if I got hurt, I would be held responsible. The reservation I had made was non-refundable, so we were forced to stay for 3 nights! I couldn't get out of there quickly enough. NEVER AGAIN!

Ants found in room morning of check out. Fire extinguishers have not been checked since March of 2021. If this would have been noticed upon check in we would have left immediately. Pictures of room were not accurate.

You don’t have to be fancy but clean should be a priority. Our room had dirt on the floor and spider webs on the wall. Overall little sign of caring for a property. Front desk people were friendly and good at customer service when apologizing to people about their room