Roam694844
18 de junio de 2025
Review: I stayed at Granserena (Bluserena) in Torre Canne, Italy, from June 10–17. What was meant to be a special birthday holiday turned into a nightmare due to a serious viral outbreak that the hotel concealed and mishandled. Starting June 14, several guests, including myself and my partner, became violently ill with vomiting and fever. The hotel’s doctor offered no official diagnosis or documentation, and staff admitted the outbreak began with an employee. Despite the severity and spread of the illness, the hotel failed to warn guests or implement any safety measures. Even when an elderly guest required an ambulance, the hotel remained silent. We were confined to our room, missed services and paid for a car rental we couldn’t use. The hotel refused to provide written confirmation of the illness, making it difficult to prove we were sick. This was not just an inconvenience—it was a health and safety failure that impacted many guests, including vulnerable individuals. I do not recommend this hotel due to their negligence and lack of transparency.
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