Forenom Aparthotel Oslo

Didnt’t receive any checkin details on my date of arrival. Ends at having to call Customer Service, for which you have to wait for a long time before any of their staff is available. There was a strong beeping noise on inside the room all night round. We asked for changing a room as soon as we noticed the sound, around 6.45pm in the evening, but no staff was available to help us as we’ve told they finished their schedule as 4pm - which is ridiculous for hospitality industry. We stayed awake for the entire night, as we were literally sitting next to a ‘fire alarm’. The hotel was not only available to change a room for us, neither willing to issue any refund as a compensation. Worse than a hostel, pretty much throw £100 away.

There are 3 supermarkets downstairs, one minute walk to train station, very convenient.

Nice breakfast Good service Comfortable stay with well trained staff

everything is alright. the location is good

Rejected by hotel without valid reason told me to write email for refund but no reply disappointing

The check-in time is 16:00. I suppose to receive the pin code of the main entrance and the information of my room by 16:00 according to the confirmation e-mail. I didn't receive the e-mail at that time. I was not able to call. Some locals help us to give a call. My friend gave his e-mail address to the staff but he still cannot receive the pin code. We were not able to get in. I finally receive the e-mail from the hotel 40 minutes after the check-in time. We waited for so long. That's an awful experience. By the way, there is a chewed bubble gum on the kitchen table...