Bon Condominium Namba Ebisu

No lobby. No staff. No luggage storage. No help offered. Check in time is 4pm and check out time is 10. Usually check in is 3:00pm and check out is 11:00am. One to two hours are stolen. We arrived Osaka from Kyoto in morning and expected the hotel would have a space for us to store our luggage. However, there is no one and no lobby. We were not even able to enter the building. After an hour of waiting without knowing what to do, a staff came down to simply tell us we can't do anything but wait until 4. We would get an email for instructions and password to get in. Seriously? He was not helpful at all. We were forced to sit in McDonald's so we could sit down, eat and wait for 6 hours. Great. The whole day is gone just because they couldn't even allow us to store our luggage in our room. When it's time to check in, it's video remote. we were asked to scan all 4 passports to check in. Where is our privacy? When you travel, it's important for us to have a space to store our luggage. Common sense. Essential service. But they simply have no one to offer you any help or advice. Try all efforts to avoid it.