TONES OSAKA

TLDR: Beware of excessive hidden charges for additional guests (JPY 5,000/night vs. normal rate JPY 1,500/night). Nice hotel with good location, but lacks transparency in pricing policies. Not recommended due to unreasonable extra charges. I recently stayed here and had an unpleasant encounter. I made a mistake booking for 1 person instead of 2, and informed the front desk upon check-in to correct this. Rather than charging us the rate difference (about JPY 1,500 extra per night as shown on the hotel website for the same room type & period of dates), they demanded JPY 5,000 per night for the additional person - more than 3 times higher than the normal rate. This pricing felt unfair considering we used the same room with no upgrades or additional services. The hotel only provides housekeeping every 3 days, so there was no extra cleaning to justify this excess charge. When questioned about this significant price difference, the staff merely stated it was "hotel policy" but could not show any written documentation or website information about these charges. This lack of transparency is concerning, as guests have no way to anticipate these excessive fees before arrival. On the good side - the hotel itself is clean, stylish, hotel staff are friendly, and it's located near Osaka Station. However, be aware that basic amenities are lacking. Guests need to purchase their own water as the hotel does not provide bottles beyond the first day. I feel like they took advantage of my booking mistake to charge extra money. While the hotel itself is decent, I cannot recommend it due to their hidden charges and unreasonable pricing policies. Would I return? No - the management's approach to pricing and extra charges has permanently lost my trust.

Good location , walkable to Osaka and Umeda station. Lots of shoppings and restaurants nearby. Staffs are very helpful with great service. Rooms are comfortable and stylish

親切で丁寧なサービスをありがとうございました。息子のために旅行を予約しました。昨夜、息子が体調を崩したのですが、フロントスタッフの方々は親切で丁寧な対応をしてくださり、息子が病院に行くのを手伝ってくれました。幸いにも何の問題もなく、息子は旅を続けることができました。息子はスタッフの皆様の助けにとても感謝しています。3泊の宿泊体験はとても満足のいくものでした。次回もまた利用したいと思っています。トーンズ大阪は私たちにとって最高の選択でした。お部屋もとても快適でした。

整體不錯的酒店！ 優點： 樓下就有葯粧店 周邊很多好吃 還有酒吧 非常新 設計也很時尚 房間很大 可能習慣了東京的微型酒店 大阪的房間給人非常舒服的感覺 缺點 一開始被分配到一個景觀房，可是面對馬路，隔音非常差。 後來換到了🈚️景觀房 世界瞬間安靜下來

신상 호텔이라 시설 깔끔합니다. 바에서 마실수 있는 무료 음료 쿠폰으로 생맥주 한잔도 좋았습니다. 방은 크지 않지만 깔끔합니다. 다만, 시내 중심가에 위치해있어, 소음이 있습니다. 1층에 드럭스토어가 있어서 잡화 쇼핑에도 최적이고, 백화점 등 상점도 3~5분 거리에 있고, 교통도 좋습니다. 전반적으로 만족합니다.

최근 신축 호텔이라~~ 침대 시트 깨끗하고, 매일 청소해주고, 위치 좋고, 매일 같은 빵이긴 했지만 나름 맛있었던 조식~ 모두 좋았네요! 편안하고 즐겁고 좋은 여행 되었답니다.