TONES OSAKA

Had a lovely stay at the Tones Osaka. It looks pretty much as in the pictures, which is rare these days. Staff was super friendly and helpful during the entire stay. Room was generally very clean. Mine was located to the backside of the window (window next to wall), therefore no disturbing level outside noise. Breakfast was a bit smaller than expected (croissants, danish and bread buns) but actually just for my taste. I Just think it should just be communicated on their web presence since guests might expect more from this kind of boutique hotel. Overall I would stay here again. Umeda station is walkable in distance. Good food and entertainment selection is to be found in the area.

TLDR: Beware of excessive hidden charges for additional guests (JPY 5,000/night vs. normal rate JPY 1,500/night). Nice hotel with good location, but lacks transparency in pricing policies. Not recommended due to unreasonable extra charges. I recently stayed here and had an unpleasant encounter. I made a mistake booking for 1 person instead of 2, and informed the front desk upon check-in to correct this. Rather than charging us the rate difference (about JPY 1,500 extra per night as shown on the hotel website for the same room type & period of dates), they demanded JPY 5,000 per night for the additional person - more than 3 times higher than the normal rate. This pricing felt unfair considering we used the same room with no upgrades or additional services. The hotel only provides housekeeping every 3 days, so there was no extra cleaning to justify this excess charge. When questioned about this significant price difference, the staff merely stated it was "hotel policy" but could not show any written documentation or website information about these charges. This lack of transparency is concerning, as guests have no way to anticipate these excessive fees before arrival. On the good side - the hotel itself is clean, stylish, hotel staff are friendly, and it's located near Osaka Station. However, be aware that basic amenities are lacking. Guests need to purchase their own water as the hotel does not provide bottles beyond the first day. I feel like they took advantage of my booking mistake to charge extra money. While the hotel itself is decent, I cannot recommend it due to their hidden charges and unreasonable pricing policies. Would I return? No - the management's approach to pricing and extra charges has permanently lost my trust.

Nice!!!

酒店房間很大 接待人員親切有禮貌 設備一流 已是目前大阪的飯店來說算是很大的坪數 早餐算是簡單的準備麵包茶點而已 位置算是無敵了 樓下就是藥妝 轉角有全家 飯店正前過馬路不遠就是梅田購物中心熱點 下次會在入住

整體不錯的酒店！ 優點： 樓下就有葯粧店 周邊很多好吃 還有酒吧 非常新 設計也很時尚 房間很大 可能習慣了東京的微型酒店 大阪的房間給人非常舒服的感覺 缺點 一開始被分配到一個景觀房，可是面對馬路，隔音非常差。 後來換到了🈚️景觀房 世界瞬間安靜下來

オープンの次の日ということでとてもいい機会でした！ またラウンジではサービスでブドウをいただき 駅からも近くとてもいいホテルだと思います 快適でした！！！！