Usuario invitado
27 de junio de 2025
We stayed at Hotel Gardena expecting refined comfort and personal warmth, as promised by their self-description as a "family-run" hotel. The reality was quite different — and disappointing. To begin with, the hotel is part of the Relais & Châteaux group, which makes the “family atmosphere” claim feel more like a marketing label than an authentic experience. The biggest shock? No air conditioning, despite outside temperatures reaching 32°C. At this level, it’s simply unacceptable and made our stay extremely uncomfortable. The bathroom was clearly from another era — at least 25 years old — and in desperate need of renovation. The shower setup was a safety hazard, borderline dangerous and so cramped and poorly designed that it felt like a joke. Or a trap. The spa area was modern and relaxing, and the indoor-only pool was elegant, but frankly pointless in the middle of summer with no outdoor pool or space to enjoy the sun. Lastly, they charged €6 for a bottle of tap water at dinner. That’s not luxury — that’s just ridiculous. This hotel might carry a prestigious label, but the experience felt out of touch, overpriced, and far from what a real 5-star service should offer. Definitely not returning.
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