Usuario invitado
7 de mayo de 2025
Horrible experienced room stink moldy musty like wet not fully dried. Absolutely dirty bathroom floor always wet,stain on the ceiling as if roof was leaking stain on ceiling evidence of roof leak.The headboard, curtains stink the whole room stink. My sister and I checked in and stayed in the room for about 4hrs and checked out right away. We could not stayed any longer due conditions of the room and the whole hotel itself cleanliness is questionable. They put up descent pictures but in reality it was completely the opposite.Tiles on floor were moving as you stepped in it was unsafe. Trips.com should have standard on their listing, this should have not been listed. I contacted trips.com right away to get some help and remedy on the issues took a lots of pictures and submitted right away before check out to documents my claim but no help. Would not recommend your site and the hotel. This is their way to capture your money I booked 2days for business and got horrible experienced. Stay away from trips.com and Asia Novo Hotel
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