Disney's Wilderness Lodge

1.迪斯尼的御用酒店，值得一住。 2.酒店服務設施全面，有自己的滑梯游泳池和温泉，小朋友會很喜歡。 3.房間裝潢一般，最多四星級吧，但乾淨衞生。 4.班車給力，可以提前進入樂園，也是優勢。 5.酒店裡有白雪公主和小矮人的餐廳，可以通過App預約。

The Wilderness Lodge is amazing. My husband said it was his favorite thing about our trip (even though we visited 3 parks)! I love the warm pools and the best Bison burger at the Geyser Restaurant, sitting and looking at the lake. We took the ferry boat out for a ride and it happened to be during the fireworks- perfect timing! The food at the Fork restaurant is one of the best we've had in a resort. AND you could take it to your room to enjoy. We could see the electrical light boat parade from our room. Everything was outstanding including the room itself. Very spacious.

Know what you pay for! Things have certainly changed for the worse at Wilderness Lodge. Upon check-in, they tried to give me a standard view room when I paid for fireworks view. When I questioned it, supervisor told me I can “see” the fireworks from room 4020. I had to explain to her I paid an extra $800 for fireworks view category. After refusing room 4020, and firmly asking for what I rightfully paid for, they magically found a room in the correct category. Clearly, they were trying to swindle me with a lower value room. For dinner, I checked into Whispering Canyon at 6:08pm with 6:25pm reservation. We finally got seated at 7pm after I continually asked to be seated. Waiting almost 1hr for subpar food is ridiculous for a deluxe level resort! Once again, if I didn’t push-back, after 40minutes of waiting for a table who knows how much longer it could have been. If castmebers knew it was busy, they could have told me at check-in. Communication is key to valuable customer service. Every time I asked about the table I was told “a few minutes”…. When did a “few” mean “45” minutes? Once again, not something I would expect from a deluxe resort. With so few chairs at the main pool, we never got to enjoy. Each day was jammed packed with nowhere to sit. Thankfully, the quiet pool offered my family an opportunity to enjoy an amenity on this property. It’s pool access but my daughter missed out on poolside activities and slide since they aren’t available at the “quiet” pool. The ONLY decent thing about my stay this week was paying an extra $125 a night for club level access. Cast members were actually caring, helpful, and providing a proper service expected at a deluxe resort. I’ve stayed at WL several times in the past and loved it. It’s certainly going straight down hill in customer service. This week I had to push-back to get any type of decent service (except at Club level). It’s so sad how a great place like Wilderness Lodge has lost a customer forever. After this week, I have no desire to ever stay here again. Disney resorts should be relaxing and enjoyable. If you want this in your stay, choose another property at Disney World because you won’t find it at Wilderness Lodge. Hopefully you all have a better experience. I’ll post pics of Club Level since that was the only saving grace for me this week at this god forsaken resort. Beware, be informed and speak up, or else Wilderness Lodge will railroad you!!