Usuario invitado
3 de julio de 2023
I want to share my experience which has been unfortunately very unpleasant. I stayed at the property for three days, planning to relax and enjoy the facilities, including the bar, the restaurant and the pool. Unfortunately, my stay turned into a nightmare because one of the guests who had a big dog that was barking all the time, running after cats and people refused to keep it on the leash. Other guests also complained about it but the staff was unable to have the rules enforced. We could not spend a single hour during our stay at the pool or other common areas. During the day, we had to spend our time outside the property, paying extra charge/fee to other establishments to avail of their pool. The lady with the dog would have breakfast at the restaurant walking around with the dog unleashed. We had to rush our breakfast as we were terrified. The staff was aware of it, we reported it on the first day as well as other guests did, but nothing was done, not even offering any compensation. The day we left, the staff behaved liked nothing happened, not even asked how our stay was and when we brought it up again, they just apologized.
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