Usuario invitado
31 de enero de 2023
BEWARE OF BED BUGS IN ROOM 109 I booked a king room for my stay at the Roundhill Inn in this past weekend while in town for a wedding and I truly wish I had not. When I went to get into bed on the first evening, I opened the covers to find a live bed bug in my sheets. I went to the lobby to ask for another room and was told that they would refund me for my stay but that they couldn't give me another room that evening because they were booked. Thankfully, I had another friend with two queen beds so I was able to stay with her. The next morning, my husband went to the front desk and they told us they could move us to a room next door. We were not comfortable being next door to the room with bed bugs so when we asked to move to the second floor, they were able to accommodate. They front desk person let him know that we would not be charged for our whole stay due to the inconvenience. When we checked out the next morning, the front desk team confirmed AGAIN that they would not charge us for our full stay. Low and behold, I just received a charge on my credit card for my second room even though both me and my husband had been each told at separate times we would not be charged. Not only did my room have bed bugs, it was dark and musty smelling. I later found out that the room they were trying to move us to next door (room 107), had been vacated by another wedding guest because of a mold issue. When she brought it up with the front desk person the same evening I let them know of my bed bug issue, she asked to speak to the manager and was told the manager does not work on the weekends. All in all, BOOK SOMEWHERE ELSE. The 4.5 star rating on TripAdvisor is BEYOND misleading. The rooms are disgusting and staff is not properly trained to handle problems that arise during hotel guests stays.
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