Astoria Grand Hotel

Good value for 1-2 nights stay. The Hotel is in the city center, but is bit loud and there is issue with parking space. The rooms are mostly renewed , lot of space, the pillows are bad quality . Was satisfied with check in and check out services and staff able to talk english

Rooms were nice, but service and small details really ruined it. Such as in the bathrooms the vents had huge dust clumps growing off of them, mold was verywhere in the tiles and the sink was missing wood panels. When i asked for an addtional pillow (you only get one extremely flat pillow) the response i got was “why”. What the hell!!? Once i explained why she just flat out said no and walked away. Multiple other guests that stayed with us had similar situations when it came to service. Beautiful outside but need some work to meet the standards of a 21st century traveller.

I could compare Astoria Grand Hotel with a classic car which is ignored and left to rotten, driven by an unexperienced driver. All of the staff is really welcoming and polite willing to help every time. The architecture and furniture is really beautiful and well constructed. The position in the heart of the city is well worth it. Good breakfast choices. On the down side, the whole building is poorly maintained in terms of details, as an example the air vents in the bathroom are extremely loud and dirty. We have had a room at the third floor which was really noisy due to the exterior HVAC equipment (I guess it was the HVAC) that made noise during the whole night and we could not sleep properly. Although the bed is made out of hard massive wood and has a nice design, the mattresses give you the feeling that they are there since the 90s, as you can feel every spring of it. The rooms smells of overeaten wood and electronic equipment as the minibar is “sealed” in a wooden desk with no ways to vent. WiFi was not working. You could see out the room from underneath the door, thus bringing noise in the room. The breakfast area still had “please wear your mask” signs from the Covid times. Judging from the above I would say this hotel needs a refresh in strategy management and day to day operations review, I can not believe that with such nice personnel you can have such a poor overall experience.