SGTSylviaG
17 de mayo de 2025
We arrived around 730pm on a Friday night. It is under construction, and it shows. Huge storage containers with boxes laying around them in the parking lot. Makes for tight parking. I went to the reception desk, the entrance is dirty, boxes and materials leaning against the frame of the entrance door. Everything is dusty, large rolls of material laying in the reception area by the breakfast area, nothing is stacked away out of sight. Elevator is dirty. Came to the room, fairly small, can barely open the refrigerator. Tried to call front desk to get a wake-up call, phone is dead. Manager came with replacement phone, also dead. Manager brings alarm clock, not working as expected. Breakfast was a joke, nothing worth mentioning. I had used my elite night and when I came home on Saturday night I had an email with my bill. Checked my credit card statement, got charged $270. Called the hotel, front desk stated manager was not there and I had not used my points, (No, not points, my ELITE NIGHT). Manager will not be back until Monday sometime. This hotel is a disaster. I would not at all recommend this hotel. There are other places available in that area, also Marriott, that are likely to be a much better experience.
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