Hoteles Holiday Inn Express en Omaha

A group of us stayed one night for work as we were conducting a workshop nearby. Facilities were fine -- clean room, clean facilities, well appointed. Poor service, however, soured my stay. At check in, staff could not find my reservation. Just matter of fact -- 'your name is not showing up.' I showed my reservation number and they still could not find it. After 15 minutes, still checking, still no apology. Not much communication or even 'sorry for the wait.' Almost a sense of annoyance. I called the folks in our bigger group who were waiting outside for me ... I asked them to go ahead to dinner so as not to lose our reservation. The 2 staff members could hear this but still no apology. After about 5 more minutes, I asked if it would take longer. Shoulder shrug, they did not know. It was only after I said that I have now lost my ride and that I will be late for dinner that they finally said 'sorry for the wait.” They also said that this HAPPENS ALL THE TIME. (hmmm.... if so, no change?) Next morning, new staff. I asked how to order the free breakfast as this was indicated during my reservation for the rate I reserved. Very curt, bordering on rude, staff said 'there is no free breakfast. Unless you can show me documentation, no free breakfast.” Staff went on and on saying there was no free breakfast, etc. rather loudly, too. This was annoying, embarrassing, and felt belittling -- making me feel like I was trying to be sneaky to get $7 worth of food . My colleague was already having her coffee and she was miffed and said she had the same exact treatment. Just as we were planning to go across the way to Scooters, staff member came to us, seeming to have a change of heart and said she would comp us breakfasts as she thought it was only right, as govt employees. Nice, but did not make up for the rudeness and embarrassment earlier. She then came back apologized, indicating that she did more checking and found that indeed there was free breakfast for our rates. I wonder whether admin is providing good work conditions or fostering healthy work culture. Staff at night and morning did not seem happy to be there. Hotel could have been nice but given the computer glitches and poor interface with staff, I will not be returning nor recommending this place to others.

Denise was very helpful in making our accommodations the best and taking care of our needs. Outstanding! The hotel decor is really cool, Hotel is located in convenient location near restaurants and points of interest. Didn't eat at the hotel restaurant but heard the food was very good. Coffee available at entrance to the restaurant for guests.

I have to say, I was pretty disappointed in this Hampton after reading all of the great reviews and seeing the trip advisor choice award 2024 as well. Our room was fairly clean, but things were missed like the countertop of the wet bar, etc. We booked a suite room to sleep my family if 6. We had to go back down to the front desk for bedding for the sleeper sofa after even confirming at check in that there was indeed bedding in the room…there was not. The phone did not work which I tried to use to call about the missing bedding. The towels were also paper thin (could really use replacing) and again we were only given 3 towels and two wash cloths in a room that sleeps 6. When you book a larger room at a higher rate and state that the number of guests is 6, it is honestly expected that the proper amenities are in the room or at least given to you at check in. Having to continue to ask and hunt down what is needed is not good hospitality in my opinion. The breakfast was really not good either (there were very few options and what was offered looked as though it had been sitting there for days…tasted as such as well. The eating area was also not being serviced. Every table was dirty as they were not wiping them down between guests. Lastly, the overall experience from the employees was lackluster. No one greeted us when we walked by the front desk at any time. If we needed something, we had to get their attention. There were no, “good mornings or welcomes” Heads were always down at the desk/computer. I think Hamptons in general have gone down hill especially for the price. If we are in the area again, we will be staying elsewhere.

Fue una gran experiencia

Me encanta.

Nos encontramos en la ciudad para una visita de médicos y decidimos quedarse en esta zona, ya que estaba cerca de la calle 72. No habíamos estado en esta zona durante años y lo encontramos como un gran lugar para quedarse. La habitación era limpia, bien decorada y muy espaciosa. La cama real era muy cómoda. La cama de sofá es como todas las camas de sofá y no muy cómoda. El ruido exterior no era un problema. Nos quedarían ahí cuando tuviéramos más tiempo para echar un vistazo al pueblo.