Pine Cliffs Ocean Suites, a Luxury Collection Resort & Spa, Algarve

Our family had an unbelievable 4 day summer stay at Pine Cliffs Ocean Suites in Portugal. It's our preferred destination when we visit the Algarve. The staff at reception were warm and friendly. We were surprisingly greeted with a presidential suite upgrade during our stay which is like the size of 4 to 5 standard suites at Pine Cliffs. It offered us incredible 180 degree views of the entire resort with a huge balcony. The bed mattress was comfortable and made it easy to get a good night sleep. However, the kitchen is smaller and doesn't offer a washing machine like the other rooms on the property. Also note there's a small market right across the resort which is a huge plus to buy groceries and make meals from the kitchen. As a Marriott Platinum Member, we enjoyed complimentary daily breakfast which offered a large buffet assortment of cold and hot options including ready to order omelets, fruit smoothies, and a large assortment of pastries like Pastel de Nata. If you have young children, daily breakfast is €15-20 per kid per day. Pine Cliffs resort offers a large variety of restaurants to enjoy lunch and dinner and we enjoyed their salads and burgers. Access to the beach is approximately 10-15 minutes by foot from the resort and was a nice way to relax each and every day at the beach. Although we did enjoy the on-site swimming pools. If you have kids, there's a playground on the property. In the end, we had a fantastic stay at Pine Cliffs Ocean Suites and we will definitely visit again.

Stayed at this Marriott for a wedding . Lovely beach , reached by elevator . Quiet and friendly vibe. Equally good for families as for couples. We tried the Burger truck for lunch - tasty and convenient , the beach restaurant for dinner .. lovely setting and good food, and the gin bar for a drink ( they serve all kinds of alcohol ) It felt exclusive but not fussy throughout the resort Go early to get a beach lounge , but even if one comes later chairs and umbrellas can be set up( no fee) Towels are obtained by towel card( easy and several areas ) Nice to walk along the beach . Parking is free We had an ocean view room. I can see coming back with the whole family

Fantastic property & great room! We stayed in a suite which had a fully stocked kitchen and lots of space. We were golfing in the area and the local course is in nice shape. It’s not much of a “deal” for staying on the property, 10€ off. They charge for balls in the range. It’s one of the reasons we decided to stay. I would not stay again for the golf but I would for the hotel service & beach.

The resort itself is impeccably kept and offers top-notch facilities. The Ocean Suites were spacious and comfortable, with thoughtful touches such as a coffee machine, water filter, and, in the one-bedroom units, a fully equipped kitchen... but it is a question of what you expect from a five star Marriot Luxury collection hotel like this: + Not anyone to proactively help you when you arrive. You need to take out everything by yourself, get into the hotel and ask for someone to help you + Very difficult, close to impossible, to book in restaurants in the hotel. Always fully booked or closed by private events + Very difficult to get sunbeds in the morning unless you arrive at the beach before 9:30am + Concierge emails typically take 48 hours or more to receive a response, and phone calls are difficult to get through (bear in mind this is the only way to book a table in the restaurant) + Resorts swimpools are dirty, far away of what would you expect from a 5-star property As I said, It is a question of expectations...

We stayed at Pine Cliffs Ocean Suites for an extended family trip, with some of our stay booked through a tour operator and the rest booked directly with the hotel. The resort itself is beautifully maintained, with excellent amenities. The Ocean Suites offered spacious rooms and thoughtful extras like a coffee machine, water filter, and a well-equipped kitchen in the one-bedroom suites. Unfortunately, the overall experience was let down by poor customer service and a clear lack of staff training. While the staff generally meant well, the service—from pre-arrival interactions to check-in, concierge, and restaurant staff—was consistently below expectations for a 5-star resort, especially one associated with the Marriott brand. Prior to arrival, emails went unanswered, and our requests for activity bookings were not confirmed. Our dealings with the concierge were especially frustrating. Despite it being peak season, the front desk and concierge staff often seemed overwhelmed and unhelpful when asked even basic questions. Check-in was chaotic. Staff couldn’t manage something as simple as placing different credit cards on the multiple rooms we had booked. A €5,000 charge was mistakenly applied to one card with no clear explanation—though it was eventually reversed, the incident was unsettling. We had also pre-booked and paid for a private airport transfer for part of our group, which simply didn’t show up. Again, no explanation was offered. A further unexplained €495 hold appeared on our card, supposedly for "resort fees"—which we had previously confirmed we wouldn't have to pay for. There was little to no communication about how the resort worked. At check-in, we were handed a map and that was the extent of the orientation. No details were given about what events were happening that week, pool options, family activities, or restaurant highlights. With kids in our group, we expected some guidance—at the very least, a summary of the kids’ club program. As a result, trying to find information about even the most basic things—such as where breakfast was served, how the shuttle system worked, daily activities, or kids’ club offerings—was like pulling teeth. Signage around the resort was often unclear, outdated, or incomplete. The resort app didn’t function properly and the website lacked up-to-date info. While we knew check-in was at 4pm, our rooms weren’t ready until nearly 4:30pm. There was no offer to use the facilities while we waited, and once in the room, we found the sofa bed unmade with no sheets provided, and the sheets on the main bed were stained. These issues were fixed after a call, but it was disappointing to have to chase them at a 5-star resort. The buffet breakfast was good, but again, poorly explained. No one told us how it worked, and things like ordering proper coffee were only discovered by watching others. Staff were often confused by basic requests like tea or bottled water—items that are usually standard at similar resorts.