Usuario invitado
17 de julio de 2023
The room was booked by my company. I'm a truck driver and my truck was down for maintenance. When I got there to check in I was told that I personally would have to pay extra fees before I could go to my room even though my company was the one paying for my stay. It wasn't until I called my company on speaker phone that the lady behind the counter agreed to put the charge on the company account like it was supposed to be and assist the young lady that was trying her best to help me. I was not made to feel welcome at all by the woman claiming to be the supervisor. Especially when she disregarded the young lady that was trying her best to get me checked in. She was clearly new and just needed some help but the other two would not even acknowledge her. Normally this would be the end of it and I would mark this as a bad stay, however the young lady who was doing her best to help me at first was very sweet and welcoming and even made sure that I had everything I needed (offered me extra towels, soaps, etc...). When it was time to check out, the gentleman at the desk proceeded to inquire about my stay. Unlike the woman I encountered upon check in, he was dressed very professionally, greeted each guest as they came through the door and even paid for candy for the family with little kids waiting on their shuttle. If it wasn't for Mr. Bennett (the real manager); the hotel and the rude lady who called herself a supervisor would have gotten a one star.
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