Eagle Tented Lodge & Spa

Wonderful place in the middle of nature close to Etosha National Park Namibia. Superfriendly staff who will do anything to make your stay the most comfortable. Luxury Tent accommadation with fully equipped bathroom and a bath on the balcony with a view. Great food, good spa and stunning views

This resort falls way below the expected standard. As a frequent traveller throughout Africa, extensively in Namibia and South Africa and living in Tanzania, this is by far the poorest experience we have had. This was evident right from the start when we, and all of our luggage, were taken to the wrong lodge. What was meant to have been our lodge had been wrongly given to another family earlier in the day. This took the person checking us in, 15 minutes to realise, whilst we stood outside the vacated lodge in the midday sun. We were then given a lodge further down the complex. This room, which was set up for future guests, had the welcome information in their name. This was swiftly removed by the person checking us in. We never got to read the welcome information as the new letter brought to us later in the day also had the wrong details on. This was also taken by the check in person. Later in the day, as we left to sit by the pool, we were greeted by the check in person who apologised and asked if we wouldn't mind moving to a new lodge the next morning. It seems that the manager who directed her to ask us did not feel able to have the conversation with us theirselves. As we sat by the pool and were given a drinks menu, we ordered two cocktails, only to be told that these were unavailable and they only had the ingredients to make two from the long list. From the list of gins, there were also only two available from the list. As the bar was not set up, these drinks took over half an hour to make. We sat down to dinner, which was over half an hour late. Tired, after a long day of travelling and the issues at check in, we quickly ate and asked for desert. Dessert was to be a surprise as the waitress did not know what it was. Another waiter then came over and told us that dessert was not going to be served for a while as they wanted us to “experience the atmosphere”. What this actually meant was to the staff wanted time to perform and sing briefly, for which they then handed around a pot for tips. This is the point at which we left, without dessert. Maybe the owner should pay the staff more, which would enable them to focus on their core roles. The resort would also benefit from the presence of the owner to see how poor the service and experience is. At this price point this lodge should offer a much better experience. Almost all others, in this region do. Save your money and book with them.