Bridge House Hotel, Leisure Club & Spa

Went to my nephews wedding here after Christmas and it is the most amazing venue. The food and service were top class and the Hotel was beautifully decorated. The Hotel pulled out all the stops and delivered an excellent meal and entertainment.

I had a disappointing experience today due to the conduct of a staff member named Carrie. When paying, I mentioned that the chips served with our meal were freezing cold and that we had waited over half an hour for our food. I politely requested a small discount to reflect these issues. Unfortunately, Carrie was unwilling to offer any form of resolution. She questioned whether we had even asked anyone about the delay, to which I explained that we did have to enquire about our order. Her attitude was dismissive and unprofessional—she answered back, made faces to a colleague, and appeared generally uninterested in handling the matter appropriately. She attributed the delay to the chicken I had ordered, and I simply pointed out that this should have been communicated at the time of ordering so customers know what to expect. Her response was unnecessarily confrontational. When I mentioned the cold chips, she replied, “You ate them all though,” pulling a face, to which I explained that I am nine months pregnant and had been waiting a long time. Earlier, when she cleared our plates and asked how everything was, I had mentioned the issue, and her only response was “ok,” with no follow-up or concern shown. When we raised it again while paying, she was called over, but again showed no willingness to address the situation. If a genuine problem arises, I do not believe Carrie is equipped to handle it appropriately based on her attitude and behaviour. That said, the rest of the staff were lovely—polite, helpful, and a credit to your establishment. You’re fortunate to have such pleasant team members representing your business. We spent over 50 euro here today which is a significant amount of money for pub grub in this climate.

Our stay was pleasant and our room was adequate. Staff exceptionally nice in the Bridge House. Excellent breakfast with plenty of choice, however we had to make our own tea for breakfast the idea of breakfast service appears to have disappeared from hotels in general. The lock on the bathroom door was broken, we had to prop the window open with a book. The lighting in the bathroom very poor especially for putting on make-up. We had a meal in the bar which was very good but there was an odour from the carpets that permeated the bar. The hotel has become very shabby in places.

A really nice hotel. Couldn't fault it for its location, cleanliness or friendly staff. I had no issues with administration either. I would stay here again, however..... The evening 'entertainment' was dreadful. I know that it wasn't included in the price because it was free but even for free it was painful. Tullamore has a thriving nightlife and plenty of alternatives so maybe they don't try to compete but if you have hearing issues stay away. The band in the front bar I presume were middle aged men who were indulging a hobby. The volume was horrendous and we all had to move out. None of it was inspiring and the audience just sat there unmoved (with their hearing aids turned off no doubt). When we went to the foyer we found another amateur having a night out for himself on a guitar and an amplifier. It was too loud and out of tune. Again, the audience had an average age of 60+ and never reacted to the music on offer. Not a clap. Not a word. Perfectly understandable though. As they say, you get what you pay for. As we paid nothing for these acts we got nothing in return (except a headache and an early night). On the positive side you do not have to stay there for the 'entertainment' as you have all of Tullamore night life on your doorstep but apart from this gripe the hotel is lovely.

Enjoyed a tremendously delicious lunch at this hotel’s restaurant. They had a roastery that day (a new concept to us), with tasty baked chicken, stuffing, seasoned potatoes and other vegetables, and more. Frankly, we were unsure of what to expect and were pleasantly surprised with delicious food, in a nice dining room.

We had a wonderful 3 day stay at the hotel, all staff we interacted with were so lovely, the food was excellent from carvery lunch, dinner in the char bistro and breakfast, the cleanliness of the room was 10/10, would not hesitate to stay again