Sandals Royal Plantation All Inclusive - Couples Only

Just back from a wonderful week long stay at Sandals Royal Plantation in Ocho Rios and we couldn’t fault anything. From the beginning to the end we were made to feel so welcome & we didn’t want to come home! Omar the GM goes above and beyond - even knowing every guest by name & leads a very happy team by great example. Our butlers were wonderful too - both Andre & Johvan made our experience so special and we loved every second. Thank you SRP - we will be back!

Our first stay at Royal Plantation although we have stayed at several other Sandals resorts we eve got our free week certificate while we were here! this is a small resort by Sandals standards, but we found it right for us, not the party atmosphere of some others but a great place to relax. There are only 3 restaurants on site but Ochi is next door and has loads more. We also visited Dunns River which has an excellent Asian fusion restaurant but you need to arrange the shuttle with the butlers. The Manager Omar is brilliant, he knows everyone's name (wouldn't tell how he remembers!) he would be an asset to any hospitality business! Room was clean and comfortable (Viceroy) but had no balcony although we did not find this a problem. Minor gripe butlers do not reserve sunbeds at this resort, we were unable to get one on the west beach during our stay but no problem on the less crowded east beach or by the pool. i was surprised how many people stay very long term at the resort, but that probably reflects the satisfaction level. My wife wants to book again!

An absolutely wonderful stay at this small hotel. The service was outstanding, especially our butlers Keanio and Delgardo, and the brilliant general manager Omar, who really does know your name as you walk in the door. The butlers will bring you lunches to the beach, and will arrange anything you need for your room. I was wondering how we would feel about not having a balcony, but the rooms are lovely and spacious, and when we opened the sliding doors, letting the Caribbean in, we did not miss one. Great facilities in the room, a stocked fridge, tea and coffee making facilities, and ice and snack supplied every day by the butlers. Room service was included, and very efficient. The room was kept spotlessly clean, and it was always a pleasure to see the smiling Marlyn from housekeeping. As a Brit, I find tipping stressful. However, only the butlers are allowed to take tips, which we gave them at the end of our holiday, so this made things much easier than other resorts we have been to. The entertainment is low key, but you have the option of going to the neighbouring hotels, Ochi and Dunn's River, where there is more on, and the transport is frequent. The butlers will also book restaurants at these hotels, so you don't need to eat the same place twice, although the three restaurants at the Royal Plantation at excellent, so you may be happy just to eat there. My other concern was that as I'd read there were so many returning guests, we would feel less well cared for than the regulars. We never felt like this at all. Omar and his team treat everyone to equally high standards of service, young or old, regulars or first timers. Our overall feeling was that this hotel offered exceptional value for money. Book early, as I think the new management will make it even more popular than it was previously.

This was a special holiday to celebrate our retirement and we had spent time researching where to go, and importantly where to stay. We didn’t want a ‘party hotel’ with the associated noise and nuisance. We chose Sandals Royal Plantation as ideal for us based on reviews and opinions of work colleagues who had visited. The hotel is small, intimate and friendly. It is ideal for couples who just want to chill out and enjoy some peace and quiet. The attention from all the staff is without exception, outstanding. We were made to feel valued and welcome at all times; nothing was too much trouble for anyone. The quality of food is high in all the restaurants and having dinner in your room is a special experience not to be missed. Service on the beach and in dining is outstanding. We will definitely be returning - thank you to all the staff for making our holiday perfect.

My husband and I just returned from our first stay at Sandals Royal Plantation. It was truly magical. It is a boutique resort that has colonial style with beautiful mahogany furniture, gorgeous artwork and white walls. But the resort also shows off the best of modern, free Jamaica with an open breezy feel, food and entertainment that celebrate the unique modern culture and people. The landscaping, beaches, pools, restaurants and facilities are pristine and the views are breathtaking. The Papillon restaurant is elegant and evocative of Paris. But as everyone says, it is the outstanding staff and customer experience that sets the Royal Plantation apart from any resort or hotel we have stayed in around the world. All the staff remember your name and food/drink preferences. The General Manager Omar is excellent. He makes a point of getting to know each guest. We loved our Royal Monarch room and found the facilities to be perfect. Many days there is a local craft vendor near the grill. They stay there for you to visit if you wish but there is no pressure and there are no vendors accosting you on the beach. I love that the resort supports local artisans. I purchased a lovely bowl (see photo) the artist made from Blue Mahoe wood, the state tree of Jamaica. There are so many wonderful staff to recognize and I’ll try to remember them all because they deserve it! Our amazing room butlers Chase and Neil, wonderful beach butlers Trevardo, Daniello, JLee and Romane, Simone in Loyalty who is so above and beyond friendly, helpful and professional, the great servers at the Terrace and Grill Vanya, Tania, Deaundray, Jamey, Stephnie and Tyrone, our sweet and meticulous housekeeper Estina, Peter from room service who brought me coffee at 6 am, Lorna in the shop who was very helpful, evening bar server Tresell, amazing entertainers Nataki, Brenden and Alex, also the pianist in the bar who’s name I dont know, managers Rashane and Marvin, the staff at the fitness center who’s name I forgot, Trecia the spa manger who helped my husband get the right massage that cured his back pain from the flight. To top it off they brought my jacket left behind to the Ian Fleming airport. We rebooked for next January but I don’t think I can wait that long to return.

My husband and I take a yearly trip to get away from work and the stressors of daily life around my birthday. The team at Royal Plantation made this birthday incredible. Omar is amazing remembering every guests name and their celebratory reason for being there (mind you, everyone who stays here is usually celebrating something!). The food is incredible, the chef outdoes themselves every time! The teams are incredible. We were blessed to have Bebeato and Carlos. No stone went unturned for us. Our Beach butlers Danielo and Trevardo took care of us exquisitely. And we cannot say enough about the entertainment staff (Alex taught us some Jamaican moves!)and the bartenders at the WP - Javaine, Junior and Garnet were out of this world. We def. left wobbly a few times :D Anyway, we loved the place so much that we booked to come back. We usually never return to the same place because we want to check out other sites, but this place is too special not to return.