Holiday Inn Oceanside Camp Pendleton Area

Clean room. Would have given five stars across the board but location just out of town.

To start, when we checked in we replaced in a occupied room. When I opened the door there was a man laying on the bed. When I informed the lobby staff they addressed it as if I was not truthful and had engineering go and check the room. On top of that, she did not even offer an apology. Then when we were checked into another room there was no water pressure and it was like taking a shower and a bird bath. When calling to address this issue she informed us there were no other rooms available and again no apology. She sent up engineering to check the shower and of course there was nothing they could do at that time. Then later called to offer us free breakfast and a few other options for the issue. The stay was definitely not worth over $300 which was the cost for one night. Nevertheless, the general manager contact me the next day and stated that I would be receiving a full refund. I am thankful for their refund and am waiting for that as I write this. Thank you!

Excellent in many respects! We were a small group and the sales office kindly offered us a special rate. The rooms are large & well-equipped. And the location is ideal to explore the Marina. Joe's Crab Shack Restaurant is conveniently at the bottom of a walk. Also, free parking.

Im an IHG GOLD MEMBER SINCE 2017. I Live in Virginia, was on the way to the Chief's game in LA. My first encounter with HOLIDAY inn Oceanside was to try and book 2 rooms around 4 o'clock Saturday afternoon the 28th,of September salesman kept talking and talking ,dinner was on the table so i hung up. Around 830 the same night.My daughter called back to Oceanside Holiday inn to make sure that we had 2 rooms reserved.They told her no.She had to book two more with my CREDIT CARD this time , And they even asked to do it twice.I thought that was odd. When We arrive I go in and Find out there is four rooms booked in my name And no one Behind the desk would cancel two of the rooms,she said call trip advisor, I don't even use or have that app. I'm a IHG GOLD member They charged my card almost 900$, I'm still waiting for my refund on Thursday October 3 2024

This is one of the worst hotel experience we ever had, not just during, but after our stay...We stayed one night in early July for my daughter's soccer tournament. However, the bathroom lock was broken so we can NOT use the bathroom in the morning when we were trying to get ready for games. My daughter and her friend needed to brush their teeth and cleaned their face in the lobby bathroom. Font desk told us the maintenance guy won't arrive till 9 am, which is way after when we needed to leave for soccer games that was disappointing. Front desk also told us that someone will reach out to us about our inconvenience. Anyhow, we left our contact information and checked out of the hotel and that was August 3rd. Fast forward today is August 16th, almost two weeks later and at least 10 phone calls and voicemail to the hotel. Hotel general manager 'Michael' NEVER returned our call. We even called IHG HQ and related our experience to them, again, no one from the hotel ever called us back. This is extremely disappointing experience. I personally feel that the hotel manager is doing a terrible customer service job and deserved to be fired. In my 50 years of life, I have never experienced anyone in the service industry SO UNPROFESSIONAL.

There is a covered parking lot available along with an uncovered parking lot. There are less covered spots available than uncovered spots. Also, there are two charging stations available. The staff was friendly, professional, and assisted with all matters very well. There are two elevators available that go all the 6th floor. The amenities were sufficient enough to make for a comfortable and relaxing experience. The room I stayed in was large with a kitchenette, pullout couch, and large bathroom. There were some minor issues like a bent ironing board, hair in the bathroom, and noise disturbance from the room above, but all was manageable. The location is right outside of two gates that access Camp Pendleton. Also, it is within walking distance from some good restaurants and the beach. I hope that this review is helpful with your lodging decision.

Since we were only staying one night, I wasn’t particularly picky about some of the things that I saw, however the main issue was the bathroom door locked itself from the inside. We woke up on Saturday morning, needing to use the restroom and were unable to get in. It was myself, my daughter, and her teammate. We were in town for a soccer tournament and needed to check out in order to arrive to the field on time. As soon as I realized that the bathroom door was locked from the inside, I called the front desk only to be told that the maintenance person would not be arriving until 8:30 AM. I called around 8 o’clock in the morning. I told him that we couldn’t wait, that we had to use the restroom, and shower. He said that we could walk downstairs to the lobby and use the bathroom in the lobby. We were not able to take showers. I also left some of my toiletries in the bathroom from the night before, so I was unable to get them. We had to check out because we had to leave, therefore our issue was never settled. I called the front desk and asked for the general manager. They told me he was not available. I also called IHG and explained to them and they told me that I needed to continue to contact the general manager. It has been one week and I have called three times and I have not received a phone call back. $300 for 12 hours and no bathroom usage in the morning. Terrible.

The housekeeping staff stole my new sonicare toothbrush and the front desk did nothing to help me get it back, nor took any action to make the situation right. Be careful that you are staying where they employ and protect thieves. I am an IHG gold elite member and will NEVER stay at one of their properties again. They have lost my trust and my business for life.

We had a nice and comfortable stay. I wouldn’t say it’s the best hotel in Oceanside but sure is nice and comfortable. We were greeted in front desk by a lady Gua, had a nice chat, She sounds British so that was interesting. Rooms were clean and tidy. Location wise it’s great because we love the beach! Would stay again.