AluaSun Helios Beach - All Inclusive

We arrived in the early hours of the 9th September the guy on reception was very nice and very helpful in booking us in and helping me carry our cases to our room as we was on the first floor and there’s no lifts in the hotel. The hotel is very nice the rooms are good and the place is spotless the staff are very nice and friendly the food is really good and very hot compared to most buffet meals you get there is a very good selection. The professional entertainment is excellent there own entertainment is ok the entertainment room could do with being bigger are there are supporting post block some views from some tables it has a nice sized pool with swim up bar and your right on the beach. For me they need a bigger and better lounge area . But then on Friday 19 th three young football teams came to stay for the weekend as they was playing in a competition over the weekend well they was so badly behaved everyone was complaining to the hotel they was running riot in the dinning room everyone was shouting at the them while the staff just stood out of the way the hotel reception did then get the team coaches in to try and sort it out this worked with the two younger teams but the older ones just kept being rude and unruly and generally being anti social this lead me having words with there head coach as he was not respectful. But up to this point we have a fabulous holiday the only thing bad at this point was jet2 putting our flights back by 10 hours which is not good cos it ment us getting to the hotel in the early hours rather than the afternoon and we didn’t get home till 3.30 am which isn’t good and we was delayed at the airport by an hour which the airport isn’t really big enough if more than one flight is delayed there was 2 more which made it very cramped.

This place has all the important stuff right. Location is perfect, right on the beach and the pretty town of Obzor just across the road. All areas of the hotel are kept very clean, and the rooms are spacious and comfortable. The sofas in the lobby area need a good clean though. Food is excellent, we went all inclusive and for the price you really can’t knock it, there’s plenty of choice and it’s piping hot and tasty. Also the staff are lovely, polite and helpful. Entertainment is hit and miss, the professional entertainers are very good, the rest of it is amateurish. The hotel really needs two things, a relaxing bar lounge and a designated smoking area rather than just “anywhere outside”, sometimes you can’t get away from the stink of cigarette smoke. The end of our holiday was nearly spoiled by a badly behaved group of local schoolboys who had come for a football tournament, they ran riot around the hotel completely unsupervised. Eventually when enough guests complained they were brought to heel but the hotel should have rules around this kind of booking. Speaking of rules the hotel has many, things like not taking food away from the restaurants etc, but they don’t bother to enforce them! Overall we did have a lovely holiday though, it’s just a couple of niggles that need addressing.

Great experience! Delicious food and drinks as much as you want and whenever you want during the day. The view from the terrace was great. All the staff were kind, especially the girls and boys from the kids club were great. Most of them speak English and they were very helpful for whatever you need. Special thanks for the birthday present 😊

Everything was perfect! Very kind and smiling staff . The room was cleaned daily & towels were changed every 2 days. Diversified food , you had a lot of options to choose from , for dessert there were quite a lot of cakes changing every day the type , fruits were also. Swimming pool very ok exactly as in the description , the towels for it changed every day . Very pleased and the activities of the pool well defined purpose being the entertainment of tourists . Every evening there were activities carried out by the animation team for children and adults , a very nice atmosphere ! I highly recommend the location for an exceptional holiday!

Hotel was clean and room was spacious. When we arrived (late arrivals at 00:30) staff had provided us with a variety of meat, cheese and bread in the restaurant which was a really nice touch. Receptionist who had checked us in was lovely as were the restaurant staff. Great selection of food in the restaurant at breakfast, lunch and dinner. Animation team were great and kept people entertained in the day at the pool with Aqua sports and family games, entertainment of an evening was also very good. Pool was a great size, I felt there was plenty of room even when there were others in there, I didn't feel there wasn't enough room to have our own space. We found that there were always sun loungers available too which was nice. Hotel backs onto the beach which is also a nice option. Pool bar was a nice touch as we could remain in the pool to get our drinks with stools to sit at the bar if you wanted. My only gripe with this experience was with a member of bar staff named Nikolos. I found his behaviour around my partner to be inappropriate knowing we were a couple. A very sleazy young lad. This made my partner feel uncomfortable to go to the bar when he was there so I would go instead. His attitude towards me was very cold, bordering rude, just very immature. Aside from this, the rest of the staff were friendly, polite and professional. Overall, good experience.

I came here as a family of 6 and we loved it. Initially thought we had booked sunny beach but was so glad we hadn't when we saw it as Obzor is so much nicer. The girls could wonder about without us being worried about them. The place is kept spotless, there's a couple of really cute kittens wondering about, the bar staff are lovely. The food was lovely too, loads of choice and I've came home a fatty! The beach is gorgeous, also spotless