A11 Hotel Obaköy

Essen war gut,Personal war gut hilfsbereit , nun Hotels sind 4 **** aber unser Erfahrung sollte 2 **

yemekler berbat otel hiç temiz değil bar kısmı kötü kokuyor. içecek makinesi çalışmıyor.

Loveholidays falsely advertise it as a 4* hotel, unfortunately, we did not read the reviews. We ended up checking out on the same day that we checked in and checked in another hotel nearby to save our holiday. I have made multiple attempts to solve with Loveholidays and hotel but 3 weeks in and the response is that I get no refund for my hotel booking although I’ve only been in the hotel for a few hours. Loveholidays offered no support or care. The Hotel: The reception was unwelcoming, with dirty walls and very old furniture. Our room was in a different building, a building that you need to cross a road to get to and completely separated from the hotel. The entrance to this building looked like a very old council block of flats with the entry door having the glass broken. The electrical cables from lights were out, with lights missing. The hallway was dark, dirty, and smelly, we took a lift that seems not to have been updated since the 80s. The hotel room was a nightmare: • Paperwall was peeling off, • no toilet paper and toilet was dirty inside with dark water inside. • Two televisions and none of them was working, the remote control was yellow from age on what was supposed to be a white remote, had no back and batteries were next to remote. • The fridge was broken, dirty, had no power coming in and the shelf was broken down on the side. • Dirty floor, dirty everywhere and the smell was horrible. • The air conditioning was not working in one room and the one that was working was not cooling much. • The entire furniture was extremely old and falling apart, the chair was covered in scratches and had holes in it. • In the bathroom there was a towel rail and when my son wanted to hang the towel the rail fall on his foot. We then went around to check the hotel and lights went off in the lift when we went down and a second time the lift got stuck with us in it for a minute. The swimming pool was in a bad state there was a pool bar that had on the side a lot of rubbish and broken chairs, broken furniture. Next to the bar was a room and while door was open you can see so much rubbish and broken chairs inside. On the hallway there were electrical cables sticking out everywhere with missing lights and wallpaper coming out everywhere. The walls had stains which look like water flooding took place there. We only checked the restaurant at breakfast time: There were very few cold food options, there was not smelling of food at all so it felt that is only leftovers. We ended up leaving outside and eating breakfast to a nearby restaurant.