517abigailb
16 de julio de 2024
Not a five star. Upon arrival we were shown to our room which was really dirty, toilet unclean, shower not working and full of mould. When we complained we were offered to swap rooms but decided to upgrade to a deluxe as it was my birthday trip and I wanted a nice room, this was €120. I expected the standard room to be nice as it’s a 5 star hotel but they are not. The entire hotel has a mould problem, the ceilings have water dripping off them in the corridors with black mould around the fans. The hotel is not clean and the housekeepers do not clean the rooms during your stay, beds were not changed for 7 days. The staff are quite rude (not all) but most, the language barrier didn’t bother me as I don’t expect people to speak English in another country but they don’t smile or say hello, they just scowl at you and aren’t helpful. The food is not good, I expected more and the dining room is chaos, some evenings I couldn’t get a seat and never bothered with breakfast as it was cereal, salad or chips? The pool areas are nice but sun bed wars every day. There is a tunnel to a private section of the beach which is nice and probably the best thing about the hotel. The drink selection is abysmal. Hotel is full of Germans who are beyond rude and shove into you. Read google reviews as they are more truthful and if your looking for a luxury break this is not the place. T
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