Usuario invitado
13 de octubre de 2024
This will be long, but well worth it. It is what I sent the manager after our stay.... Hello David, We arrived on Sept 7th, the beginning of a 3 week hiking/driving tour of several states. The desk clerk, Michael, greeted us as if we had been to the hotel often, welcoming us like old friends. We hadn't made it to a store yet and he helped us with water and getting us hot water for tea. In fact, we had such a good stay (clean & comfortable room & services) that we made a another reservation for your hotel, for the night before our flight at the end of the month. Then, 2+ weeks into our trip, when we were evacuated from a stay and hike on the Blue Ridge Parkway, we had to make new plans. We wound up in Asheville, but the next day the flooding sent us fleeing. Thankfully your hotel had a room for us. When we arrived it was 3 hours early in a heavy wind and rain storm. We asked Demi (at the desk) if we could stay in the lobby until check in time, due to the weather. Not only did Demi greet us as Michael had, she asked housekeeping to get a room ready for us as soon as they could. And they did! Camilla, who not only cleaned a room quickly (and it was clean!) but asked us if we needed anything else, giving us a couple extra items when she found out we were staying extra days. Later, when we passed her in the hall, she again asked if we had all we needed. As the weather predictions went downhill, we were concerned we would not make our flight on Sat and would not have a room if others fled the storm and filled rooms. When I spoke to Demi about my fears, she assured me she would keep an eye on reservations and if it looked like the hotel was filling, she would let us know so we could make a decision about booking another night. Thankfully we, and our prayer team friends, had prayers answered by a faithful God, and Oakwood had nothing like the storm weather that had been predicted! At your hotel we were able to shelter from the storm and enjoy a staff (Demi, Michael, the breakfast staff, etc) who made us feel at home and handed out hellos and smiles in a way that made us forget that the last week of our trip had fallen apart. Thank you to our "now favorite" Best Western hotel.
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