Hoteles en Oak Brook con Spa

La propiedad Hilton más peor que he estado en la memoria reciente. Los AC no funcionaban correctamente y estaban estallando aire caliente lo que hace muy incómodo y difícil dormir. Te dio una respuesta diferente dependiendo de quién le preguntó. El escritorio del frente dijo que los ingenieros estaban trabajando en él, un miembro de mantenimiento dijo que tenía que hacer con el tiempo y todavía tenían tarpas en la parte superior de las unidades en el techo, otro asociado del frente dijo que algunas alas del hotel no se resfrian tanto como Otros que no se vieron verdaderos después de cambiarme las habitaciones, y fue tan caliente. Cuando digo caliente, estoy hablando cerca de 80° en el cuarto. Lo sé porque compré un gas de temperatura y lo traje de vuelta a la habitación para descubrir. La habitación es muy agradable, pero no es muy fácil. La habitación de la habitación era muy agradable, pero la habitación era muy buena. Quiero decir que Crystal y Sam en la noche en el escritorio delantero trataron de ayudar, pero creo que sus manos estaban atadas en lo que podían hacer por el aire real. Ofrecieron un fan y aguas. Eran muy amables, a pesar de lo incómodo que fue. La habitación estaba muy apagada, varias cosas de seguridad se rompían, incluyendo el latch de la puerta de seguridad, y no había manera de cerrar la puerta o pantalla de deslizamiento en el balcón. Además, los baños estaban llenos, y muchos de los equipos se separaron. Ver las fotos. Resta a distancia a todos los costos. Muchas otras grandes opciones en cualquier lugar, excepto aquí.

Celebrando nuestro 25o aniversario de bodas. Teníamos reservas en un restaurante cercano y queríamos estar cerca. En general, la estancia del hotel era buena. Calma y en su mayoría limpia. Había un poco de comida seca en la estación de televisión que me desconecté. La dama en el escritorio delantero era muy acomodadora, pero salió un poco “fria” como si ayudarme fuera un chore. La dama (personal) de Starbucks estaba abundante. Era la única persona que tomaba pedidos y llamaba a los clientes. Deseo que todos puedan ser amables y cordiales o optar por no trabajar en el servicio al cliente.

On our first night at the hotel, we went to the lounge for a quick drink and salad -- We were lucky to be served by Rigo -- You could tell within moments that he was determined to make our experience a special one....and it certainly was -- We are grateful for him and everyone at The Drake that made for a great weekend --

Our room was clean when we checked in. Eddie, the man at the front desk in the evening is wonderful and very helpful. He really went out of his way for us as much as he could. The pots and pans were very nice, good quality stainless steel which was very nice. The ice maker kicks out 7 cubes every two hours so if you want ice your first night, ask the front desk. We did and Eddie was happy to get me plenty of ice to get us through until the ice maker caught up. I requested a general handicapped accessible room (my husband is disabled) and stressed that we did not need a roll in shower when I booked the room. When we arrived we were told our room wasn’t ready (it was before check in time so we were willing to wait until check in time), and that we were booked into a room with a roll in shower. The woman said the previous guest had just checked out (it was several hours past check out time so they should have been told to leave if the staff knew another guest would need that room) and that we had to have that room since it had a roll in shower. I told her again that we did not need a roll in shower, just a general handicapped accessible suit and that my husband would be fine in the bathroom with just grab bars. She told me I had to have the room with the roll in shower because another staff member had booked it that way and there was nothing she could do. We waited until after check in time and were told that our room was still not ready and we’d have to continue to wait. It had been over an hour and was now past check in time. This was NOT acceptable. If a guest is expected to be booked into a room and that is the only room they are allowed to have then the previous guest in the room needs to be told they have to check out by check out time. There is no reason that we should have had to wait well past check in time to get settled into our room. We should have been reimbursed points for that since we were not able to use our room through no fault of ours. My daughter asked the woman why we HAD to have that particular room and was informed again that it was because it had a roll in shower and the room was booked that way and there was nothing she could do and we HAD to have THAT room, we could not have any other room. My daughter explained again that we didn’t need a roll in shower and asked why we had to have THAT room, and that we would be perfectly happy with a different room that was ready. She then asked if my husband could step in and out of a bathtub and my daughter said he could. I had already told the woman this. She finally got us into a room that was a general handicapped room, with a regular tub, which is what I had requested both when I booked the room and when I attempted to check in. The living room curtains were on an automated system to open and close them from a switch in the wall, but the track was broken and the curtain hung limply at one end. We were not able to operate the system because of this so were not able to open or

Great value. Central location. We continue to stay time after time. It is like having a small apartment instead of just a regular hotel room. The morning breakfast is worth the nightly rate alone. Made to order omelets and a variety of other options too that change daily.