Southampton North

Great stay away for New Year’s Eve, close to family we were visiting and car park, although there is a fee to pay now. Beefeater next door is as you’d expect nice friendly place and good food. Staff in the hotel were friendly and welcoming. Nice little hotel

Very poor sleep due to crunchy mattress cover and very hard pillows. Don't believe the advertisement! Booked meal deal as the hotel was in a small village and wanted to be sure of food. The Beefeater has very limited menu in the evening and poorly prepared. Good selection at breakfast but cooked items tasteless.

Shannon was amazing,my husband was in local hospital for major surgery and I was a bit of a mess she couldn't do enough for me ,checking that I was OK advising me on local area I will definitely be going again Well done Shannon and the team Breakfast was good too

We stayed at this hotel on the edge of Southampton. Had trouble finding it on both my Sat Navs ( Garmin & TomTom ), did find it using Google Maps - easy to find. We only booked the 1 night here and also paid for the meal deal - evening meal and breakfast at the restaurant next door. We where lucky as we where on the ground floor - there's no lift in this hotel, it was a hot day & night, but not too hot to sleep - there was a bit fan in the room, but no air-con. As I booked this hotel nearly 1 year in advance, it was free car parking when we booked it. This changed just a few weeks before we arrived, but we did not have to pay the fee. Not sure why they would want to charge to park here, this is on the edge of Southampton in a residential area, only 1 other pub near by and a couple of shops. We did go for a walk and stretched our legs on the Saturday morning before we departed for the short drive down to the docks which took about 30 minutes to do, again I used Google Maps to navigate my way there. In all another comfy nights sleep, no noise from anywhere. Good room as I would expect from a Premier Inn. Yes it is close to the motorway and the airport, and not far to the docks. We would use this hotel again if we where to go on another cruise from Southampton.

We were poorly attended by the employee who was at the counter on the morning of September 3rd. He refused to validate our parking (8 pounds per day), contrary to what was described on the sign that was on the counter itself, which indicated that the hotel would pay the parking costs incurred by guests whose reservations had been made in advance of the date when parking began to be paid. He declined because we were driving our daughter's car. He even told us that Premier Inn had nothing to do with the car park, when obviously it is not true, since it is managed by a private company (Horizon Parking) on behalf of Whitbread, owner of Premier Inn.