Little Italy Hotel

服務很一般

Firstly, they had very little wine available. No bottles of white wine at all. There was only 1 waitress and 2 men taking orders (Uber eats). After an hour, we received cold and unpleasant garlic focaccia. The pizza was also cold and was sent back. It was replaced with a burnt but hot offering. However, the pollo fettuccini was really good. They were understocked and understaffed. Too busy filling takeaway orders, in house guests were left waiting.

This will be my 3rd visit to tonga for business and I've always stayed at tanoa buy decided this time I wanted to try little Italy as recommended by friends, I booked via email with Vei which is the most helpful professional lady. The night we arrive which was 12.30am we were awaited by hotel shuttle but when we arrived at hotel the lady ask us to pay 30 per person for fare which was disappointed as we were never told this via email so we could be well prepared for. They had someone at reception which was a man was welcoming but again problem is he never came helped us with our bags given they had stairs. Again if we pay this should be all part of your service. I really felt sorry for the lady we were with as she had bags and then we were given our keys and the receptionist never offer to take our bags up the stairs, first of all if you guys have no elevators then when you have guests check in this should be included in your service to deliver our bags to our rooms given we had to walk up the stairs.i arrived in my room which I was in the water front I found my room was decorated with fancylace on top of my bed etc which in our culture was very offensive given this is the way we decorate for any dead person. My advise is please you have beautiful rooms but remove all the decorations and just leave as it is as some people are not on honeymoon they are on business etc. My Aircon did not work but was glad they put me in another room for the night, I must say there standard rooms are perfect.another thing I recommend about this place is there beds are amazing so this is very much worth it. 2nd day went to go back into my room they still had issues with my Airton where I then used a fan. Because when your there for work you just cannot be bothered but just need a good bed a clean room and at least some nice air. There restaurant is always packed I heard the food is good but we went to sit down with some guests and they took forever to bring us our drinks hence we left and went to the roof top bar. At the end of our stay the hotel charge me the standard room rate which I am grateful for. Given this small issues I ran into when we stayed there these are things that can be improved by this place because I HIGHLY recommend to stay here. I do hope they add more rooms and hopefully get an elevator along the way. Little Italy is the place to stay in tonga.