Usuario invitado
31 de enero de 2023
We had a wonderful stay at this hotel. It's every bit as beautiful as it appears online, but we paid for that and expected it. What moved me to add a review was that the staff were absolutely wonderful - warm, friendly, and incredibly helpful. The day we arrived, we discovered that our rented car had a puncture. We then discovered that the car did not have a spare tire. I was gearing up to spend my 3 days at the In Exelsis sorting this out, as the car rental company were not helpful. However, a member of the bar / restaurant staff, Ivan, spotted me trying to find a mechanic. Without being asked, he approached me and offered to help me sort it out, making my problem his problem. Amazing service from a lovely guy. He organised for the hotel maintenence guy (whose name I didn't catch but who was also incredibly helpful) to repair my tyre enough that I could make it to a garage. Meanwhile Luzia and another lovely woman on reception had lined up a garage for me, so they were ready for me on arrival. Brilliant teamwork to make a real headache go away and allow me to fully enjoy my time at the hotel. Ivan also gave us an excellent beach recommendation which made for a really great final day on Novalja. So, a huge thank you from us to all the staff at the In Exelsis, whose welcoming approach meant we had a really wonderful stay.
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