Usuario invitado
12 de noviembre de 2023
Unfortunately, we can only discourage you from staying at this hotel. We stayed here for a total of five nights and were looking forward to a relaxing stay with great service. Regrettably, we were very disappointed and have never felt so badly taken advantage of. The rooms and complex are very nicely kept - but unfortunately the pool is hardly usable and there is no proper beach at the complex. For the private beach you have to take a boat to a neighboring island. In addition, the hotel generally focuses on Italian and French guests - English-speaking guests are much less well treated here. The choice of dinner must be made in the morning, whereby a 3-course menu is provided. This is basically okay in order to avoid wastage. However, my wife and I usually only chose one main course (and in exceptional cases also a dessert) - but we were still charged the price for all three courses, which we found more than impertinent - especially when this order is already placed in the morning. What struck us as unacceptable, however, was the way the airport transfer was organized. The day before our departure we ordered a transfer to the airport: we were told that this would cost 100,000 Ariary. At check-out, however, we were then charged 236,000 Ariary without any explanation. When asked about this, we were only told that there was no way of knowing what had happened the day before. There has also been no response to a subsequent email to date (two weeks ago). It is very shocking that the hotel is trying to profit from its guests in such a malicious way and unfortunately leaves us with a very bad impression. Even though we are normally convinced that hotels and restaurants are a matter of personal taste and can appeal to different people in different ways, we are convinced that such behavior cannot be excused in any way - which is why we have decided to leave a this review in order to spare other guests such a terrible experience.
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